Access the case through Person Search or enter the Case Number in the quick search field from Task Navigation and click Go. The Case Summary page displays.
Select Eligibility from Global Navigation and Customer Information from Local Navigation. Select Service Arrangements from Task Navigation. The Service Arrangements List page displays.
Click the Need Type hyperlink for the invoice which needs to be paid. The Service Arrangement Detail page displays.
Click the Create Payment Request button. The Payment Request Detail page displays.
Enter the following information:
Requested Amount: the amount of the actual bill
Service Month: if different from that which automatically populated
Pay Code
Received Date: date invoice was received
Creation Date: date the payment request is created
Invoice Number
Immediacy: Routine
Purchase Order Number: if applicable
Click the Save button. The Payment Request Detail page displays.
Click the Approve button. The Payment Request Detail page redisplays in view mode.
Click the Close button. The Service Arrangements List page displays with a Status of Approved.
NOTE: If a recurring payment is being approved, a Create Payment Request must be completed for each month. Payment requests can only be set up for 100 days in advance.