EDBC Warning

When the user runs EDBC a “warning” message may display with information relating to the eligibility determination. There are three types of EDBC warnings, hard warnings, soft warnings and warnings when Accepting EDBC.

Running EDBC Hard Warning:

A hard warning does not allow a user to run EDBC. Examples of hard warnings:

• Warning:  Program: EDBC cannot be run for this program. A worker must be assigned to this program in order to run EDBC. Action Needed:  Assign a Worker ID to the any applicable program blocks.

• Warning:  Error! A Primary Applicant does not have a current address. .

Action Needed: Navigate to the Contact Summary page then Add the address for the Primary Applicant.

• Warning:  Error! Benefit Month - LIEAP: EDBC cannot be run because the benefit month needs to match the application month of the most recent program application that is not discontinued.

Action Needed:  Select the month of application from the Benefit Month drop-down menu on the Run EDBC page, then click the Select button.

• Warning:  Error! EDBC cannot be run for the selected benefit month because the date of birth information is missing for the following person(s):

Action Needed:  Ensure the date of birth is entered on the listed consumer(s) Individual Demographics record.

• Warning:  Error! LIEAP – EDBC cannot be ran because there must be at least one active electric vendor identified in the Money Management section.

Action Needed:  Verify an active electric vendor has been added on the Money Management page(s).

• Warning:  Error! LIEAP – EDBC cannot be ran because the fuel type from Energy Information Detail does not align with the fuel type of the priority 1 vendor.

Action Needed:  Verify the correct fuel type is selected on the Energy Information Detail page and also the priority of the vendor(s) on the Money Management page(s).

• Warning:  Error! LIEAP – EDBC cannot be ran because there is no priority 1 vendor identified.

Action Needed:  Verify there is a vendor with a priority of 1 on the Money Management page.

KEES does not allow the user to process the EDBC until the issue is resolved.

Running EDBC Soft Warning:

A soft warning allows the user to run EDBC. Examples of soft warnings:

• Warning:  The Last Mail to this Address was Undelivered.

Action Needed:  Verify that the address has been added as reported or that there is no new address reported:

• • If yes, click Run EDBC.
  • If no, add the Address as appropriate.
• Warning:  Warning! The following verification(s) have not been received:
• • <Case Person> <Record Type>

Action Needed:  Determine if the Verification(s) are needed for the benefit determination:

KEES allows a user to run EDBC if it is a soft warning. The Run EDBC button displays on the page for the user to select.

Accepting EDBC Hard Warning:

A warning when attempting to accept EDBC Results, will not allow the user to Accept EDBC until the issue is resolved.  If a Warning is received, the user should click Cancel on the EDBC Summary page and Cancel on the EDBC List page to ensure the case is not locked.