Energy Information Troubleshooting
Troubleshooting Energy Information (EID):
A second high dated record will be created on the Energy Information List page when an online LIEAP application is submitted on an existing LIEAP Case.
- There is no way to remove a record from the Energy Information List page.
- End Dates only display on the Energy Information Detail page.
- There should only be one high dated record on the Energy Information List page.
- EID information mapping in from an online application will not display a NEW indicator.
- EID information mapping in from an online application will have a Begin Date the first day of the month the online application was submitted.
To eliminate one of the two high dated records:
- Review the Energy Information List and determine which record to eliminate.
- Click the Edit button for the record to eliminate.
- The Begin Date must match the Begin Date of the second high dated record, update Begin Date if necessary.
- Click the Save and Return button.
- The Effective Dating Confirmation List display. Click the Save button.
The Energy Information List page displays with one high dated record.