GOALS is a voluntary employment service program for benefit recipients who are receiving Food Assistance benefits, but not receiving TANF. Participants can receive 4 consecutive months of support service payments made directly to a vendor. Support services beyond this must have Administrative Approval. There is no impact to their Food Assistance program if the consumer chooses not to cooperate with GOALS.
Green/Purple Team Worker
· Claim the task associated to the Food Assistance application.
· Verify the consumer has provided all needed verifications to process the Food Assistance application.
· Complete the necessary data collection pages and run EDBC to determine Food Assistance eligibility.
· If approved for Food Assistance benefits, send the GOALS Opportunity form using standard copy and paste text in the V808.
· Complete the task associated to the Food Assistance application.
GOALS Career Navigator
If the consumer volunteers for the GOALS program:
Add a FAET program block using the Work Registration section on the FAET Status List page if one does not already exist.
Select GOALS from the Program Type drop-down menu on the Work Registration Detail page.
Indicate the consumer as ‘Mandatory’ from the Registration Status drop-own menu on the Worker Registration Detail page.
Verify the Worker ID assigned to the FAET program block is correct on the Case Summary page. Update if needed.
Add a Status of ‘Active’ to the FAET program block.
Update the FAET data collection pages
Assign the consumer to an activity in KEES
Issue Supportive Services
Identify a Need, complete a Service Arrangement, and approve the Payment Request in KEES. Indicate the Aid Code on the Service Arrangement Detail page as GOALS. Remember payments are only issued to 2nd party vendors and providers. GOALS payments are never issued directly to the consumer.
Monitor consumer attendance and payments until the program is discontinued.
1.1.1 Key Process Considerations
General Considerations
· A FAET program block must be created for each participant on the case by the FAET Worker.
· Data collection pages include Degrees, Needs, Skills, Strengths, Test Scores, Goals, and Customer Activities.
Child Care Considerations
An application is not required if a consumer needs Child Care for GOALS participation. Participants in the GOALS program must meet general eligibility requirements and Child Care eligibility is processed by the Red EES Eligibility team. Career Navigators will send a referral form to the appropriate EES Mailbox and it will be assigned to the RED Child Care is needed.
The FAET Participation is selected as the Need Reason on the Child Care Need Detail Parent page.
NOTE: Post-Secondary policy guidelines do not apply to Child Care services for FAET; therefore, ‘Post-Secondary Education’ should not be multi-selected as a Need Reason.
NOTE: If there is a 2 parent household, both parents are not participating in GOALS other eligibility requirements will need to be met and the need reason that justifies the need.
The Family Share should always be $0 for GOALS participants. Staff may need to override the Family Plan to make the Family Share $0.
KEES sets the Child Care subtype as Income Eligible.
Communication Considerations
Use e-mail to communicate changes to the Purple team.
Imaging Considerations
Career Navigators will follow the same imaging process Eligibility Workers follow for Non-Lobby and Lobby. Imaging staff will scan in all Non-Lobby mail and generate a manual task for the FAET queue. Career Navigators will scan all mail received during appointments to themselves using the office’s Multi-Function Device, and then use the ImageNow IN Printer functionality to image and index the document(s) in the Case-No Task basket.
The Work Programs document type in ImageNow is used for GOALS documents. Staff need to type GOALS in the Notes section within ImageNow for each document.
Supportive Services Considerations
· Payments made prior to April 2019 for GOALS are not available to view in KEES.
· Payments should never be made directly to the consumer. All payments should be issued directly to the vendor through KEES.
· Payments can only be made for 4 consecutive months throughout the lifetime of the consumer unless Administrative Approval has been given.
· Career Navigators could receive the following messages when authorizing a payment on the Payment Request Detail page:
o ‘Adjusted Amount – Requested Amount exceeds issuance threshold.’ This message appears when attempting to approve a payment for $5,000 above. Adjust the amount the something below $5,000 or have a supervisor contact the KEES Help Desk if an amount over $5,000 should be approved.
o ‘Adjusted Amount - Supervisory approval required’. This message appears when attempting to approve an EBT issuance payment for $500 or more. KEES automatically generates an ‘Authorize Payment Request’ task for the Supervisor queue. Supervisors should:
§ Claim the task.
§ Authorize the payment if applicable using the Supervisor Approval button on the Payment Request Detail page.
§ Complete the task with a Status Reason of ‘DCF-Complete’.
o ‘Creating this payment will cause the customer’s total money received in the last 12 months to exceed $4000. The 12 month limit for the customer is $5000’. This message appears as a warning when the consumer on the case is approaching the 12 month payment/funding limit set by policy. Approve the amount or adjust the amount prior to approving.
Task Management Considerations
· Alerts are known as Future Tasks in KEES. Career Navigators should use the FAET queue and Follow Up Needed task to set tasks on a case in the future. Assign these tasks to the Career Navigator assigned to the FAET program block.
· Tasks assigned to a specific worker will not move with the case when a new Worker ID is re-assigned. When cases are moved from one Worker ID to another during mass caseload reassignment, the new worker should sort for tasks assigned to the previous Worker ID using the following filters on the Task Inventory page:
o Location: Select the appropriate office location
o Queue: FAET
o Worker: Select the previous Worker ID
o Status: Assigned
It is up to the worker’s desecration to re-assign the tasks to themselves or work them directly from the queue.
Verifications Considerations
· The Verification List page in KEES can be used for GOALS However, all verifications for GOALS must be manually set. The V000: Verification Request List form is automatically generated with the verifications when the Generate Form button is clicked on this page. Verifications set using the Program value of FAET will generate a task for the FAET queue if the verification is not received within 10 business days. See Verifications for more detail. Staff can manually generate and complete the W503: Work Program Request for Information form if needed.
Worker ID Considerations
· Career Navigators covering more than one office location will have one Worker ID tied to their ‘home’ office location.