Income-LIEAP Troubleshooting

• End Dating Existing Income – Non-Medical
  
  End Dating is used when a consumer is no longer receiving an income.

1. Access the case through Person Search or enter the Case Number in the quick search field from Task Navigation and click the Go button. The Case Summary page displays.

2. Select Eligibility from Global Navigation. Select Customer Information from Local Navigation. Click the + beside LIEAP from Task Navigation to open the LIEAP data collection pages. Select Income from Task Navigation. The Income List page displays.

3. Click the Edit button beside the income the consumer no longer receives. The Income Detail page displays.

4. In the Income Amounts section, click the Edit button. The Income Amount Detail page displays.

5. Enter the End Date of the last day of the month the income should be counted for eligibility using the <mm/dd/yyyy> format or the calendar icon.

6. Click the Save and Return button. The Income Detail page displays.

7. Click the Save and Return button. The Income List page displays.

NOTE: See Adding Income for steps on how to add a new income record.