Individual Demographics-LIEAP

Individual Demographics:

Add/Update Alias Information
It is important to maintain accurate alias information for consumers. Name changes are to be documented in two places on the Individual Demographics Detail page. This ensures KEES maintains all names associated with the consumer.

Within the context of the case:

Select Eligibility from Global Navigation. Select Customer Information from Local Navigation. Click the + beside LIEAP from Task Navigation to open the LIEAP data collection pages. Select Individual Demographics from Task Navigation. The Individual Demographics List page displays.
Click the Edit button for the case person the user is updating information for. The Individual Demographic Detail page displays.
Confirm the First Name and Last Name, including spelling.
If name is incorrect or has changed, enter the First Name and Last Name as displayed in the Previous Names section near the bottom of the page.
Select the appropriate Name Type from the drop-down menu in the Previous Names section.
NOTE: If the Name Type is Birth/Maiden, enter the Maiden Name in the Name section near the top of the page and select the Name Type.
Enter the correct or new First Name and/or Last Name in the Name section near the top of the page.
Click the Save and Return button. The Individual Demographics List page displays.
To return to the Case Summary page, select Case Summary from Local Navigation.

Incorrect Deceased Date or Consumer

The Deceased Date entered is incorrect. What do I do?
- If the program(s) or consumer’s benefits were discontinued correctly:
- - Navigate to the Individual Demographics Detail page for the case person with the incorrect Deceased Date.
  - Enter the correct Deceased Date and Verification value.
  - Click the Save and Return button.
- If the program(s) are discontinued in error:
- - Rescind the Discontinued program(s).
  - Navigate to the Individual Demographics Detail page for the case person with the incorrect Deceased Date.
  - Remove or enter the correct Deceased Date and Verification value.
  - Click the Save and Return button.
  - Re-run EDBC for the month of erroneous discontinuance through the come-up month. See Running EDBC for more information.
- If other program persons remained active after discontinuing the deceased individual:
- - Rescind the Discontinued person.
  - Navigate to the Individual Demographics Detail page for the Case Person with the incorrect Deceased Date.
  - Remove or enter the correct Deceased Date and Verification value.
  - Click the Save and Return button.
  - Re-run EDBC for the month of erroneous discontinuance through the come-up month. See Running EDBC for more information.
A Deceased Date was entered for the wrong consumer. What do I do?
- If the program(s) are discontinued:
- - Rescind the Discontinued program(s)
  - Navigate to the Individual Demographics Detail page for the Case Person needing the Deceased Date removed.
  - Remove the Deceased Date and Verification value.
  - Click the Save and Return button.
  - Re-run EDBC for the month of erroneous discontinuance through the come-up month. See Running EDBC for more information.
  - If the deceased date was intended for a different case person:
  - - Navigate to the deceased persons Individual Demographics Detail page.
    - Enter the Deceased Date and Verification value.
    - Click the Save and Return button.
    - Run EDBC for the come up month. See Deny or Discontinue Using Data Collection Pages for more information.
- If the program remained active after the consumer had been discontinued in error:
- - Rescind the Discontinued person.
  - Navigate to the Individual Demographics Detail page for the Case Person with the incorrect Deceased Date.
  - Remove the Deceased Date and Verification value.
  - Click the Save and Return button.
  - Re-run EDBC for the month of the consumer’s erroneous discontinuance through the come-up month. See Running EDBC for more information.
  - If the deceased date was intended for a different case person:
  - - Navigate to the deceased persons Individual Demographics Detail page.
    - Enter the Deceased Date and Verification value.
    - Click the Save and Return button.
    - Run EDBC for the come up month. See Deny or Discontinue Using Data Collection Pages for more information.