LIEAP Overpayments

An overpayment occurs when a consumer has received a benefit they were not entitled to, whether at fault of the agency or the consumer.  Overpayments are recorded in KEES in two ways:

Creating an Internal Recovery Account

Creating an External Recovery Account

NOTE: LIEAP Overpayments always list the consumer as Responsible Party, even if the benefit is to be recouped from the utility vendor.