button. LOLA is the LIEAP online assistant for LIEAP end-users. LOLA can answer various question on LIEAP Policy and provide support on LIEAP KEES functionality.
· Include ‘LIEAP’ in questions.
· Check for typos and misspelled words when asking questions.
· Ask specific questions with direct context.
Not Specific/Direct: Tell me about income.
Specific/Direct: What are LIEAP Income Limits?
1. Select Virtual Assistant from Utility Navigation.
2. LOLA displays in a separate window.
3. Click in the window, Type Something displays.
4. Type the question and click the button.
5. LOLA will display an answer.
6. LOLA ask Was this answer Helpful? Answer yes or no.
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Examples of questions LOLA can respond to:
How do I calculate monthly income?
How do I calculate tribal income?
How do I enter income for LIEAP?
How do I add enter LIEAP income into KEES?
Can I change a payment option after the application was submitted?
How do I change the primary energy vendor?
How do I close a task?
What happens if I used the wrong vendor?
How do I fix an incorrect vendor?
How do I create a manual task?
What is an EFT Vendor?
What is a non-EFT Vendor?
What is the energy vulnerability requirements?
What are the fuel types?
What are the different heating sources?
How do I add heating information?
How do I view the status of a payment?
What supporting documents do I need to process an application?
What information do I need to process an application?
What docs are required to process an app?
How is income for a child counted?
Is child income exempt?
What if someone moves to a new address?
What do I do if someone moves to a new address?
Can LIEAP benefits be issued to a client?
How do I choose the right person to use for the LIEAP Case?
How do I find the right person to use for a case?
What makes a LIEAP application priority?
What is a priority LIEAP application?
Who is considered a qualified alien for LIEAP?
Do aliens qualify for LIEAP?
What if a client reports a change?
How do I print a document?
What do I do if I am registering an application that is for a case that already exists?
How do I register a case for LIEAP?
How do I release a task?
Can verifications be accepted after an application has been denied?
How do I tell if a person already got a LIEAP benefit for the season?
How do I know is someone already received a LIEAP benefit?
How do I view information sent to a household?
How do I view docs sent to a client?
How do I see NOAs that were sent to someone?
How do I view supporting documents for the case?
How do I see scanned images?
How do I know if a wood vendor is a commercial vendor?