The Noncustodial Parent Detail page is used to send referrals to Child Support Services (CSS). A CSS referral is sent upon an approved FA, TANF or Child Care Program once EDBC is saved. If a referral has not been completed then EDBC is prevented from authorization until all referral records have been completed. This applies to referrals for deceased parents as well. Complete as much information as is known/reported on the application regarding the Noncustodial Parent(s). For guidance on completing the data fields on this page see Noncustodial Parents.
Select Eligibility from Global Navigation. Select Customer Information from Local Navigation. Select Noncustodial Parents from Task Navigation. The Noncustodial Parent List page displays.
Click the Edit button for the case person with a New indicator. The Noncustodial Parent Detail page displays.
Information reported via the SSP may be newly reported, updated, or duplicated information. The user has three options:
For a new Noncustodial Parent record:
Click the Check All button.
Enter all other known information.
Click the Accept button.
For updated information reported on a known Noncustodial Parent record:
Review both records to determine what new information is reported.
On the Existing Record:
Add the newly reported information.
Click the Save and Return button.
On the New Record:
Click the Reject All button. A Light Box displays the question: “The following data items have been rejected. Clicking “Continue” will confirm the rejection. Do you want to continue?”
Click the Continue button to proceed or the Cancel button to re-evaluate the data before proceeding.
For duplicate information reported for a known Noncustodial Parent record with no new information:
Click the Reject All button. A Light Box displays the question: “The following data items have been rejected. Clicking “Continue” will confirm the rejection. Do you want to continue?”
Click the Continue button to proceed or the Cancel button to re-evaluate the data before proceeding.