The primary goal of the KEES (Kansas Eligibility Enforcement System) User Manual is to provide knowledge of the functionality used to process and maintain cases.
Information to assist the user with KEES functionality are located in various sections throughout the manual.
Examples:
Troubleshooting - Provides possible resolutions to specific scenarios or suggestions on where to go in the user manual to review process steps when unexpected results occur.
Workarounds - Provides links to alternate steps written when KEES functionality does not match business needs. Where relevant, links to workarounds are also listed at the beginning of their respective topics or pages.
Other Helpful Information - Provides information or tools such as desk aids, charts, diagrams and webinars.
Pilot Support Team
Hours: 8am-5pm Monday - Friday
Email: Training@kees.ks.gov and cc your RRA
Phone: (785) 338-4590
Call Center Phone Number: (844) 723-5337
Navigation in the User Manual can be done by using the Table of Contents, clicking links throughout the manual content, clicking within the path name at the top of a page or searching for a word then clicking on the relevant search result.
NOTE: To narrow a search in the user manual, put a word or phrase in quotation marks. Searches using quotation marks search for the phrase verbatim. Utilizing quotation marks indicates to the search engine that the words belong together and thus it won't search for those words separately.
Example:
"contact log" - including the quotation marks, returns 14 results of the phrase 'contact log'.
contact - no punctuation or quotations, returns 89 results which include contact, contacts, contacting contact log, contact summary, contact type, etc.
contact log - no punctuation or quotations, returns 150+ results which include contact, log, contact log, contact summary, contact type, logging, log, etc.
Open the Internet browser.
Click the settings icon. The settings drop-down menu displays.
Select Internet options. The Internet Options window opens.
Select the Privacy tab. Locate the Pop-up Block section towards the bottom of the window.
Click the check box to remove the check mark.
Click Apply.
Click OK.
Collect specific examples of system slowness.
Who is affected?
Is there anything new with the user’s equipment?
What are the symptoms?
If there is an error code, what is the code?
Notify the KEES Help Desk via email or call 1-844-723-KEES(5337) and select Option 2.
If occurring for all users, notify the KEES Help Desk via email or call 1-844-723-KEES(5337) and select Option 2.
If occurring for an individual, have user follow your agency's procedures for IT issues.