Search When Duplicates Are Involved

The Person Record with the valid Client ID will display in the search results when the user enters the duplicate person’s Name or Client ID.  A red plus sign will display next to the Name/Client ID indicating a duplicate person records exists.

Example:

• Benson Adams, client ID 0010000904, is the valid Person Record.
• Ben Adams, client ID 0010001200, has been designated as the duplicate.
• A search using ‘Ben Adams’ or ‘0010001200’ Returns ‘Benson Adams’ with a red plus sign indicating a duplicate person record exists.

To view the duplicate(s) when the indicator displays in a search result:

1. Click the Name hyperlink.  The Person View page displays.

2. Click the Case Number link.  The Case Summary page displays.

3. Click the Eligibility from Global Navigation.

4. Click Customer Information from Local Navigation.

5. Click the Individual Demographics link from Task Navigation.  The Individual Demographics List page displays.

6. Click the Edit button.  The Individual Demographics Detail page displays.

7. Click the Duplicate List button.  The Duplicate Person List displays.