The Person Record with the valid Client ID will display in the search results when the user enters the duplicate person’s Name or Client ID. A red plus sign will display next to the Name/Client ID indicating a duplicate person records exists.
Click the Name hyperlink. The Person View page displays.
Click the Case Number link. The Case Summary page displays.
Click the Eligibility from Global Navigation.
Click Customer Information from Local Navigation.
Click the Individual Demographics link from Task Navigation. The Individual Demographics List page displays.
Click the Edit button. The Individual Demographics Detail page displays.
Click the Duplicate List button. The Duplicate Person List displays.