The KEES case locks a case in 2 instances:
An interface search has been initiated and awaiting a response.
When a system or manual interface request has been initiated on a case, KEES will restrict access to certain case information of that specific case. The case lock will remain until the interface request either updates or fails.
A user navigates off a KEES page without using appropriate navigation buttons.
This initiates case lock most frequently when users navigate from EDBC pages or pages associated while viewing details of a program block without using provided Cancel and Close buttons on the page
KEES displays a case lock message containing the worker’s name. The worker that initiated the case lock needs to be contacted and complete the following steps:
Get in the context of the case with the case lock.
From the Case Summary page click the View Details button.
From the Medical Program Detail page click the Edit button.
From the Medical Program Detail page click the Cancel button. The case is now unlocked.
Online Help is a tool utilized to view the granular details of a page. The Online Help tool informs the user of all the page elements and page instructions of the page the user is currently viewing. Help is one of the functions that can be selected from Utility Navigation at the top of most pages.
Clicking the Help link from Utility Navigation opens a new window displaying KEES Online Help.
Using the Search function in Online Help allows users to type any word and view a list of the Online Help pages that contain that word. Search helps determine page, location, and subject the user is looking for.
Click Help from Utility Navigation.
Click the Search tab. The Search text box displays on the left side of the page.
Enter a keyword in the Search text box.
Click the Blue Arrow to the right of the entered keyword.
The search results display.
If a user is inactive for more than 15 minutes, the user will be logged out automatically from the system. The system timer that is displayed displays a countdown starting at 15 minutes. After signing into KEES when an end user is inactive for a short amount of time the system time out display will start a countdown at 15 minutes. The countdown continues until the end users takes system action. If KEES remains inactive for 15 minutes the display reads ‘Your Session Has Timed Out’.
To View the KEES Session Time Out Display:
Right click the (light blue) area above the KEES URL.
Check Status bar from the menu options.
Click close at the bottom of the menus options.
The KEES Session Time Out will Display.