Access the case through Person Search or enter the Case Number in the quick search field from Task Navigation and click Go.
Select Case Info or Eligibility from Global Navigation and Customer Schedule from Local Navigation. The Customer Schedule Search page displays.
The From field defaults to 3 months before today's date. If needed, enter the received date for the application or review using the <mm/dd/yyyy> format or the calendar icon.
The To field defaults to 30 days from today's date. If needed, enter the last day for which KEES should return information using the <mm/dd/yyyy> format or the calendar icon.
Select the Customer Name being searched.
This field can be left blank.
Click the Search button. The Search Results based on information provided display.
Clicking a record <hyperlink> on the page navigates the user to a view-only Customer Appointment Detail page for that record.
To update the record see Editing a Customer Appointment Detail.
If no record exists see Adding a Customer Appointment Detail.