Eligibility workers should navigate to the Issuance History and Issuance Detail pages to confirm issuance creation and successful submission of the issuance to the respective interface(s). Eligibility workers should be particularly diligent in checking this when doing immediate issuances so as to obtain real-time feedback as to whether the issuance was successful.
To view the Issuance History in KEES:
Access the case through Person Search or enter the Case Number in the quick search field from Task Navigation and click Go. The Case Summary page displays.
Select Issuance History from Task Navigation. The Issuance History page displays.
NOTE: The user may change the number of records displayed by selecting a value from the Display the Last drop-down menu and the Display By drop-down menu, then clicking the View button.
The last 3 months of all benefits issued display. To view more detailed information regarding the issuance the user can click the Control Number hyperlink to display the Issuance Detail page.
NOTE: The Issuance Detail page shows additional details regarding the issuance including the Issue Date if the benefit has been issued and the issuance Status.
Click the Close button to return to the Issuance History page.
To return to the Case Summary page, click the Close button on the Issuance History page or select Case Summary from Task Navigation.