Verifications - FCCC

Verification involves collecting and verifying the submission of various data from the consumer needed to process eligibility.

Most data collection screens have verification fields which capture whether the information entered has been verified. Some data in KEES and how it is verified is shared between programs and agencies. For example data on the Individual Demographics Detail page is shared and contains one Verified drop-down menu for all programs and agencies.

Data for individuals that is not shared between agencies have separate Program Type values, Medical, Non-Medical, or LIEAP. The Income Detail page and Verification List page have data separated according to program type.

Verification Drop-Down Values

Common verification drop-down values:

Drop-Down Value	Use When
Not Applicable	the verification is Not Applicable. Best practice is to use Pending or Verified, but this value may be selected when appropriate.
Pending	the verification has not yet been received.
Refused	the consumer either refuses to provide or fails to provide necessary information.
Verified	the verification has been provided. This can be verification received via Agency, Collateral Contact, Client Statement, Hard Copy, or Visually Verified.

Verifications drop-down values specific to SSN on the Individual Demographics Detail page:

Drop-Down Value	Meaning
HUB-SSA	Verified by an Interface
SSA-SVES	Verified by an Interface
Good Cause	Verified
SSN Application Filed at SSA	Verified
SSN Provided-Pending for Medical only	Adds a SSN Request to the Verification List page
No SSN Available-Pending	Adds a SSN Request to the Verification List page

NOTE: If consumer’s SSN was verified by an interface (ie HUB-SSA or SSA-SVES), DO NOT change the drop-down value to anything else.

Verification List Page – FCCC

The FCCC unit tracks pending verifications off system, however the Verification List page should still be checked as it displays all verifications for any individual on a case.

To navigate to the Verifications List page, follow these steps:

Access the case through Person Search or enter the Case Number in the quick search field from Task Navigation and click Go. The Case Summary page displays.
Select Eligibility from Global Navigation. Select Customer Information from Local Navigation. Select Verifications from Task Navigation. The Verification List page displays.

Users can filter the list of verifications by:

Status: (defaults to Pending)
- Not Applicable: Select when verification is not received by the due date
- Pending: Select when a request for verification has been made
- Verified: Select when piece of information is verified
- Refused: DO NOT USE
Program Type: (defaults to Non-Medical)
- All
- Medical
- Non-Medical
Name: The persons listed on the case
Type: A list of Verification values
From: The date range to display the verification by Request Date
To: The date range to display the verification by Request Date
Search: Click button to apply selected filters and view a list of verifications

Users can sort the list of verifications in the Search Results Summary section by:

Type: Click the hyperlink to navigate to the Verification Detail page
Program Type: Used to sort verifications by program
Program: The program for which the verification was requested
Name: Case Member for whom the verification is required
Request Date: Date the verification is set to Pending
Due Date: Automatically set to 10 days after the Request Date
Source: Lists source of verified records
Postponed ES: Used for Verifications that have been postponed for Expedited Food Assistance.
Action: Click the Edit button to navigate to the Verification Detail page

NOTE: Do not use the Verify button located at the bottom of the Verification List page. This button only marks a record as Verified. This button does not update any of the page information or record a Source value. The user should always navigate to the Data Collection page to record the information the consumer has provided.