Reassigning a Task

1. From the KEES Home page, click the View All button in the Task Portlet from the KEES home page.  The Task Inventory page displays.

2.  Apply filters to view tasks only pertaining to the user's office location.

   • Region: Leave blank

   • Location: Select the office location

3. Click the Search button.

4. Select the check box for the task(s) the user wants to reassign.

5. Click the Reassign button located at the bottom of the page.  The Reassign Tasks page displays with the selected tasks listed in each section:

   • Queues: Allows the user to change the queue listed on the task.

   • Worker: Allows the user to change the assigned worker ID listed on the task.

   • Location: Allows the user to change the location listed on the task.

   • Case: Allows the user to change the assigned case listed on the task.

6. Select the Task to highlight the task the user wants to reassign. Only one task can be selected at a time.

7. Change the appropriate criteria.

8. Click the Save and Continue button to update the task and return to the Task Inventory page.