Respond to an Additional Information Request

Approvers may request additional information or clarification.  These requests are tracked inside OIM and submitters are notified via Email of the request.

1. Navigate to OIM.

2. Enter the User Login and Password. Click the Sign In button. The OIM Self Service page displays.

3. Click the Tasks tab. The task for each security request displays in the Task List.

4. Click on the Request ID number to view the details of the request.

5. View the Additional Request Information section to locate the Approver’s comments from Task Details: Approval page.

6. Complete the Response field.

7. Click the Submit to Approver button.
   NOTE: Users may review the request/response history from the Request Comments tab in the Request Details section.