Click Eligibility from Global Navigation. Select Customer Information from Local Navigation. Select Non-Compliance from Task Navigation. The Eligibility Non-Compliance List page displays.
Select the record that needs to be updated.
Click the Edit button. The Eligibility Non-Compliance Detail record opens.
Enter the updated Override End Date per applicable processing timeframes.
Click the Save and Return button.
NOTE: If the Non-Compliance Detail was used for failure to provide and the issue has been resolved, the Verified drop-down menu of the resource or income record may need updated. EDBC will need to be ran and accepted after all needed updates are complete to impact eligibility.
NOTE: Use the following process when a consumer has active coverage and has requested additional coverage, that can be combined on the same program block, and failed to provide the requested information. If the newly requested coverage cannot be combined on the same program block, follow the process to close a program block for failure to provide.
Add a customer option for the newly requested coverage.
Name: Consumer who failed to return requested information.
Type: Newly requested coverage type should be selected.
Begin Date: First day of the first benefit month of requested coverage MM/DD/YYYY.
Select Save and Return.
Run EDBC for the Benefit Month through Come Up month.
Navigate to Customer Options Tab.
Remove the record that was previously added.
Generate a manual NOA using the SCP.
Staff will need to Journal actions taken on the case.