Applications submitted through the Self Service Portal (SSP) can have their application status checked online. The e-application status can be changed by running EDBC, Negative Action or manually updating the status.
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New Status |
Old Status |
SSP Display to Client |
When To Use |
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Invalid |
Invalid |
Invalid |
The application is not considered a valid application and there is no other status that fits.
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Processed by Worker |
Posted or Not Accepted |
Processed |
Manually set by worker when there are multiple applications linked to a case, with a status of “In Progress”, and all application statuses do not update to “Processed”.
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Received |
Pending |
Received |
Status prior to Worker ID being Assigned Note: If the e-App has been linked to a case and the status remains “Received” after completing the registration/linking flow, a worker ID has not been assigned. Not having a worker ID assigned may prevent staff from being able to select the correct e-App status. If this occurs, staff will need to send a ticket to the KEES Help Desk so the ID can be assigned, and status updated appropriately.
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In Progress |
In Progress |
In Progress |
Worker ID assigned to linked application. Updates from “Received” when worker ID is assigned.
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Withdrawn |
Withdrawn |
Withdrawn |
System generated e-App status- Do Not Use Note: The Medical SSP does not allow consumers to withdraw an application. See “Withdrawn by Worker” status below.
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Processed |
Accepted |
Approved Denied |
Status after EDBC has been ran, accepted and saved. Updates from “In Progress”. |
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Duplicate |
Not an Option |
Duplicate |
Application has been determined as an Exact Duplicate. |
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Rejected |
Not an Option |
Rejected |
Do Not Use—could cause confusion for consumers |
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Withdrawn by Worker |
Not an Option |
Withdrawn |
Consumer notifies staff that they would like to withdraw their application. Application needs to be registered, status updated to “Withdrawn by Worker”, and then EDBC run using Negative/Action to deny the application(s). Note: If EDBC is run before updating the status, the application will update to “Processed”. If this occurs, the status will first have to be updated back to “In Progress”, and after saving, edited again to “Withdrawn by Worker”.
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