Wednesday 1/13: 6am to 8pm
Thursday 1/14: 6am to 9pm
Friday 1/15: 6am to 8pm
Saturday 1/16: Unavailable
Sunday 1/17: Unavailable
KEES Ongoing Operations Staff are aware of the INMAC backlog and are asking that staff not submit any more Incident tickets regarding this issue. At this time, we cannot make INMAC any more efficient, or process these documents any faster. We apologize for the inconvenience this has caused.
Due to high volume, the ImageNow INMAC Queues are backlogged. Staff need to be aware of this as it will impact what actions you are able to take. Until a document has completed the INMAC process, you cannot re-index the documents to a case number. In addition, the documents will all look like one continuous page, rather than individual pages. Please be patient. INMAC will catch up quite a bit over night, but it is hard for it to catch up during the day due to the high SSP activity we are currently experiencing. Please note: Staff are still able to view these images.
If a document is still awaiting the INMAC conversion process, it will display either INMAC Feed, INMAC Error, or INMAC Convert in the Workflow column. Documents in the INMAC Error Queue have to be manually fixed and then put back into the INMAC Feed Queue, so they may take a little longer.
The Buy In Deletion Report will be available to eligibility staff on the 14th of each month. The Buy In file will be sent to CMS early on the morning of the 21st. The Buy In Deletion report that is received on 01/14/2021 will include all cases that lost eligibility 11/30/2020.
The removal of the deletion records by Gainwell Technologies will need to be completed by 5:00 PM on 01/20/2021. Any cases that need the deletion removed from the CMS file, will need to have an email sent to the Gainwell Technologies Buy In team no later than 2:00 PM on 01/20/2021 so they can be manually processed by the 5:00 PM deadline. The requests can be sent on a daily basis as the report is worked. Gainwell Technologies cannot guarantee that the manual processing will be completed before the CMS file is sent if the manual deletion requests are received after 2:00 PM on 01/20/2021.
If a deletion was manually removed from the CMS file last month, and the eligibility for that member is still not up to date in the MMIS at the point the deletion file is sent to CMS this month, that deletion will go to CMS even though that member is only listed on the Buy In Deletion report once.
If a new buy in case is being approved on or between 01/14/2021 and 01/20/2021 and qualifies for immediate buy in, please send an email to the buy in team so it can be considered for manual accretion to CMS on the file. The member must be known to the MMIS to be manually added to the buy in file. ksxix-buyin@dxc.com.
Final KDHE Processing Deadlines - Fiscal Year 2021 has been updated and can be found on the KEES Repository under Other Helpful Information.
EDBC is not accurately counting child support income received in the month of application for TANF. Until this issue is fixed staff should use the income Category of Government Payments with an Income Type of Cash Assistance for the application month.
We continue to experience an issue with PDFs not generating for E-Reviews and E-Changes. Staff can contact the KEES Help Desk to determine if the PDF can be recovered.
DCF Processing Deadlines – Year 2021 have been updated and can be found on the DCF Intranet under Policy and Procedures and in the KEES Non-Medical User Manual.
Call Center Phone Number: 844-723-5337
KEES Help Desk Email: KEES.HelpDesk@ks.gov
KEES Tier 1 Email (Access Issues Only): KEES.Tier1@ks.gov
KEES Repository KEES User Manual - Medical KEES User Manual - Non-Medical
The information contained in the KEES Dispatch is for internal use only.