01152019 Dispatch

All Programs

KEES Availability

Wednesday 1/16: 6am-6pm *Please note that KEES will go down 2 hours early*

Saturday 1/19: 8am-8pm

Sunday 1/20: 12pm-6pm

Medical Programs

Buy In Reminder  

The Buy In Deletion Report will be available to eligibility staff on the 14th of each month, or the first working day following the 14th unless otherwise notified. The Buy In file will be sent to CMS early on the morning of the 21st.  This means the Buy In Deletion Report will need to be completed by 5:00 PM on the 18th as KEES does not send information to the MMIS on the weekend.  Any cases newly authorized between the 14th and the 18th that qualify for immediate buy in, or cases that need the deletion to be removed from the CMS file, will need to have an email sent to the DXC Buy In team no later than 2:00 PM on the 18th so they can be manually processed.   ksxix-buyin@dxc.com

Non-Medical Programs

Duplicate Auto Journal Entries

KEES is creating an auto log in the journal for two consecutive days when a program is closed by batch because a Review, IR, or 12 month report is sent but incomplete. Staff will be notified through the KEES Dispatch when this duplicated entry has been fixed.

Quality Control (QC) Process

An updated QC process has been added to the KEES User Manual and can be found using this path: EES Eligibility Programs > Non-Financial Data Collection – Non-Medical > Non-Compliance – Non-Medical > Non-Compliance Types > Quality Control.

High Level Updates to the Process Include:

• If QC cannot get in touch with the consumer, they will send an email to the EES Service Center email box to request EES attempt to make contact with the consumer.

• Eligibility Staff will send a Quality Control Contact Letter to the consumer using the V808.

• They will also set the Failure to Cooperate with QC case flag. This alerts EES Eligibility staff to inform the consumer they need to cooperate with QC at Review or next verbal contact with the consumer.

• The Case Flag should be end dated when Eligibility Staff hear from QC the consumer is cooperating.

• If a consumer refuses to cooperate with Quality Control (QC), the QC Supervisor can update the Eligibility Non-Compliance page. In this instance, KEES will discontinue Food Assistance and send a NOA to the consumer via the QC Non-Coop Penalty batch and does require communication to the Purple Team. If the consumer notifies Eligibility Staff they refuse to cooperate with QC, Eligibility Staff can also add the non-compliance and run EDBC to discontinue Food Assistance and should let the QC Reviewer know the consumer does not want to cooperate.

• If the Failure to Cooperate with QC case flag exists at Review, staff need to request the consumer cooperate with QC during the review interview and send the V000 giving them 10 days to cooperate.

• If the consumer does not respond to the Request for Information, create a Non-Compliance record, end date the case flag and process the Review to discontinue the program. Notify QC the case has closed because the consumer is not in cooperation status.