01222019 Dispatch

 

All Programs

KEES Availability

Saturday 1/26: 8am-8pm

Sunday 1/27: 12pm-6pm (January Release)

Medical Programs

Medical Processing Deadlines

Processing Deadlines – Fiscal Year 2019 can be found on the KEES Repository under Other Helpful Information.

 

Non-Medical Programs

2019 LIEAP Applications

The 2019 LIEAP season began Tuesday, January 22nd. EES staff should follow the guidance below when a LIEAP application is received in an office that does not process LIEAP applications.  

Paper applications received in any service center should be routed to the regional LIEAP office to be imaged, registered and processed by LIEAP staff.

If a program is not selected, KEES workflow is routing these applications to the Administrative queue for EES. When EES Clerical staff calls the consumer, they report they are applying for LIEAP.

E-Applications received in the Administrative queue for LIEAP need to be routed to the regional LIEAP office and LIEAP queue through reassignment functionality in KEES.

  1. Claim the registration task.
  2. Select the checkbox associated to the task on the Task Inventory page.
  3. Click the Reassign button. The Reassign Tasks page displays with the selected task(s) listed in each section.
  4. Highlight the task you want to reassign by clicking on the task name.  The task has now been selected for reassignment.   
  5. Change the appropriate criteria:
    1. Queues: Update the queue to LIEAP
    2. Change the location to the correct regional LIEAP office
  6. Click the Save and Continue button to update the task

     

    DCF Processing Deadlines – Fiscal Year 2019 can be found on the DCF Intranet under Policy and Procedures.  

     

    Contact Us

    Call Center Phone Number: 844-723-5337

    KEES Help Desk

    KEES Tier 1 (Access Issues Only)

    KEES Repository    KEES Medical User Manual     KEES Non-Medical User Manual