01222021 Dispatch

All Programs

KEES Availability

ImageNow Migration – Please Read

The migration has been rescheduled for Sunday, January 24th.  ImageNow will be moving to the new Unisys data center. With this change, the IP Address for the Production ImageNow Server will change.

All Staff should ensure that their Production ImageNow Connection Profile has been updated, as initially instructed in the January 15th KEES Dispatch, to ensure that it now displays the new Host Name of  KVPIN01.kees.ecm. Most Non-Medical Staff should have already been updated, but Medical Staff will need to apply this update themselves.  If you have not already done so, review Modify ImageNow Production Connection Profile which explains how to check and update your ImageNow Connection Profile. This update should be done now. Anyone who has not applied this change come Monday, will be unable to connect to ImageNow.

Reporting Issues to the KEES Help Desk Reminder

When creating an Incident ticket, please keep in mind that the KEES Help Desk Staff will need to attempt recreating the issue that is being reported. Therefore, providing sufficient and accurate information in the ticket will help to offer the KEES Help Desk Staff a better understanding of the issue being reported, and will result in a more timely response to the user.  

The current KEES Issue Templates for both Medical and Non-Medical can be found on the KEES Repository.

Here are some helpful reminders when submitting issues:

• The KEES Issue Template should be filled out for ALL issues reported.

• Do not include PII (ie: SSN, DOB, full name) in either the template or any screenshots.

• Be descriptive with the Short Description of your issue. This is extremely helpful when we are troubleshooting the numerous tickets reported daily. Try to refrain from using generic descriptions like ‘Incorrect Determination’, ‘EDBC Issue’, ‘Incorrect NOA’, ‘Review Due Date’, etc. The following examples could be used as alternatives: ‘PA should be eligible for CTM, instead of being Denied’, NOA is missing Denial for PA’, ‘Review Due Date did not update after EDBC’, etc.

• Be specific when answering the questions on the template. When we ask what the expected result was, a response of “for it to work”, while funny, isn’t overly helpful. We do understand the frustration that users experience when running into issues and it is our goal to assist the user in overcoming the issue. We cannot be helpful when inadequate details are provided.

• If you are reporting an incorrect EDBC result, please do not Accept and Save the EDBC in the hopes that we can correct it later.

• Please do not save the completed template as a PDF. The ServiceNow submitter cannot copy/paste the template into ServiceNow if it is a PDF.

• Please do not forward emails from other business entities to the KEES Help Desk through ServiceNow.  If it is pertinent to the issue being reported, please take a screenshot of it and attach it to your ticket.

Medical Programs

Medical Processing Deadlines

Final KDHE Processing Deadlines - Fiscal Year 2021 has been updated and can be found on the KEES Repository under Other Helpful Information. 

Non-Medical Programs

Non-Medical Processing Deadlines

DCF Processing Deadlines – Year 2021 have been updated and can be found on the DCF Intranet under Policy and Procedures and in the KEES Non-Medical User Manual.

Contact Us

Call Center Phone Number: 844-723-5337

KEES Help Desk Email: KEES.HelpDesk@ks.gov

KEES Tier 1 Email (Access Issues Only): KEES.Tier1@ks.gov

KEES Repository      KEES User Manual - Medical        KEES User Manual - Non-Medical

The information contained in the KEES Dispatch is for internal use only.