Thursday 1/25: 6am – 8pm
Friday 1/26: 6am – 8pm
Saturday 1/27: 6am – 9pm
Sunday 1/28: 6pm – 8pm Monday
When reporting issues through the KEES Help Desk Inbox, or creating an Incident ticket in ServiceNow, please keep in mind that the KEES Help Desk Staff will need to attempt to recreate the issue that is being reported. Therefore, providing sufficient and accurate information in the ticket will help to offer the KEES Help Desk Staff a better understanding of the issue being reported, and will result in a more timely response to the user. For this reason, a KEES Issue Template should be filled out for ALL issues reported. The templates for both Medical and Non-Medical can be found on the KEES Repository.
Please also remember that if the KEES Issue Template is saved and submitted as a PDF, it cannot be copied/pasted into ServiceNow, so it should be submitted as either a Word or Excel document.
KDHE Processing Deadlines for FY 2024 has been updated and can be found on the KEES Repository under Other Helpful Information.
The DCF Processing Deadlines – Year 2024 have been updated, and can be found on the DCF Intranet under Policy and Procedures and in the KEES Non-Medical User Manual.
The PPS Payment Schedule for FY 2024 has been updated in the KEES Non-Medical User Manual.
Call Center Phone Number: 844-723-5337
KEES Help Desk Email: KEES.HelpDesk@ks.gov
KEES Tier 1 Email (Access Issues Only): KEES.Tier1@ks.gov
KEES Repository KEES User Manual - Medical KEES User Manual - Non-Medical
The information contained in the KEES Dispatch is for internal use only.