Monday 2/1: 6am – 8pm
Tuesday 2/2: 6am – 9pm
Wednesday 2/3: 6am – 9pm
Thursday 2/4: 6am – 9pm
Friday 2/5: 6am - 9pm
Saturday 2/6: 6am – 9pm
Sunday 2/7: Unavailable
KEES Ongoing Operations Staff are aware of the INMAC backlog and are asking that staff not submit any more Incident tickets regarding this issue. At this time, we cannot make INMAC any more efficient, or process these documents any faster. We apologize for the inconvenience this has caused.
Due to high volume, the ImageNow INMAC Queues are backlogged. Staff need to be aware of this as it will impact what actions you are able to take. Until a document has completed the INMAC process, you cannot re-index the documents to a case number. In addition, the documents will all look like one continuous page, rather than individual pages. Please be patient. INMAC will catch up quite a bit over night, but it is hard for it to catch up during the day due to the high SSP activity we are currently experiencing. Please note: Staff are still able to view these images.
If a document is still awaiting the INMAC conversion process, it will display either INMAC Feed, INMAC Error, or INMAC Convert in the Workflow column. Documents in the INMAC Error Queue have to be manually fixed and then put back into the INMAC Feed Queue, so they may take a little longer.
Final KDHE Processing Deadlines - Fiscal Year 2021 has been updated and can be found on the KEES Repository under Other Helpful Information.
DCF Processing Deadlines – Year 2021 have been updated and can be found on the DCF Intranet under Policy and Procedures and in the KEES Non-Medical User Manual.
Call Center Phone Number: 844-723-5337
KEES Help Desk Email: KEES.HelpDesk@ks.gov
KEES Tier 1 Email (Access Issues Only): KEES.Tier1@ks.gov
KEES Repository KEES User Manual - Medical KEES User Manual - Non-Medical
The information contained in the KEES Dispatch is for internal use only.