Tuesday 2/4: 6am – 8pm
Wednesday 2/5: 6am – 9pm
Thursday 2/6: 6am – 9pm
Friday 2/7: 6am – 8pm
Saturday 2/8: 6am – 8pm
Sunday 2/9: 6pm – 9pm Monday
The issue of reporting records not being created, and review forms not being sent has been fixed. For cases that were fixed, the journal language will read as “WR-###### Adjusted review due date to xx/2025”. The program’s next review due date could be set to April, June, July, September, October, or December 2025.
Impacted consumers will receive a new ProComms message on 02/04/2025 regarding their new review date, as shown below. This verbiage will be sent via text, email, and phone call in English and Spanish, depending on the consumer’s preferences.
KDHE Processing Deadlines for FY 2025 can be found on the KEES Repository under Other Helpful Information.
The KanCare Proactive Communication Schedule is available on the KEES Repository under KDHE Communications. The calendar was updated on 12/09/2024 to include holidays for the months of 09/2024 through 08/2025.
The DCF Processing Deadlines – Year 2025 can be found on the DCF Intranet under Policy and Procedures and in the KEES Non-Medical User Manual.
The PPS Payment Schedule for FY 2025 can be found in the KEES Non-Medical User Manual.
Call Center Phone Number: 844-723-5337
KEES Help Desk Email: KEES.HelpDesk@ks.gov
KEES Tier 1 Email (Access Issues Only): KEES.Tier1@ks.gov
KEES Repository KEES User Manual - Medical KEES User Manual - Non-Medical
The information contained in the KEES Dispatch is for internal use only.