Monday 2/12: 3pm Sunday – 9pm
Tuesday 2/13: 6am – 9pm
Wednesday 2/14: 6am – 9pm
Thursday 2/15: 6am – 8pm
Friday 2/16: 6am – 9pm
Saturday 2/17: 6am – 9pm
Sunday 2/18: 6am – 9pm Monday
The KEES Help Desk is aware that the KEES Journal is not holding any formatting at this time. We are looking into the issue. It is no longer necessary to submit Help Desk tickets for this issue. We will provide an update as soon as one is available.
The KEES Help Desk is aware that an error is being received on the last Save and Continue during the eLinking process. Most times, the eApp seems to still link to the case, but it is NOT passing the Case Number back to the associated task; therefore preventing the task from being completed. As a workaround, staff may manually assign the case number to the registration related task so that it can be completed. It is no longer necessary to submit Help Desk tickets for this issue.
The KEES Help Desk has received some reports from Medical Staff that the Status of eApps are not updating after EDBC has been run. If you encounter this issue, please have a ticket submitted. As a workaround, staff may manually update the eApp Status to Processed by Worker.
KDHE Processing Deadlines for FY 2024 has been updated and can be found on the KEES Repository under Other Helpful Information.
The DCF Processing Deadlines – Year 2024 have been updated, and can be found on the DCF Intranet under Policy and Procedures and in the KEES Non-Medical User Manual.
The PPS Payment Schedule for FY 2024 has been updated in the KEES Non-Medical User Manual.
Call Center Phone Number: 844-723-5337
KEES Help Desk Email: KEES.HelpDesk@ks.gov
KEES Tier 1 Email (Access Issues Only): KEES.Tier1@ks.gov
KEES Repository KEES User Manual - Medical KEES User Manual - Non-Medical
The information contained in the KEES Dispatch is for internal use only.