Tuesday 2/13: 6am – 9pm
Wednesday 2/14: 6am – 9pm
Thursday 2/15: 6am – 8pm
Friday 2/16: 6am – 9pm
Saturday 2/17: 6am – 9pm
Sunday 2/18: 6am – 9pm Monday
KDHE Processing Deadlines for FY 2024 has been updated and can be found on the KEES Repository under Other Helpful Information.
If the LIEAP Registration BOT cannot register an e-Application, a LIEAP No Touch Registration – Manual Task is generated in KEES for the LIEAP queue to alert staff the e-Application must be manually registered. These tasks should be claimed, registered and added to the EES Tracker by Support Staff on a daily basis. It is important to note these tasks are located in the LIEAP queue, not the Administrative queue.
If there is already an Active LIEAP Program Block on a case and a client submits another e-Application, the LIEAP Registration BOT links the e-Application to the Case Number, updates the e-App Status to Duplicate and generates a LIEAP No Touch Registration – Manual Task. In this scenario, Support Staff should claim the task and add the application to the EES Tracker for the LIEAP team with a standard comment of DUP MM/DD/YYYY. It is important for LIEAP staff to look at these applications to ensure address and vendor information do not need to be updated.
When the KEES User Manual is updated, updated information may not display until you have cleared your browser cache. Instructions for clearing your cache for both Chrome and Edge browsers can be found here.
The DCF Processing Deadlines – Year 2024 have been updated, and can be found on the DCF Intranet under Policy and Procedures and in the KEES Non-Medical User Manual.
The PPS Payment Schedule for FY 2024 has been updated in the KEES Non-Medical User Manual.
Call Center Phone Number: 844-723-5337
KEES Help Desk Email: KEES.HelpDesk@ks.gov
KEES Tier 1 Email (Access Issues Only): KEES.Tier1@ks.gov
KEES Repository KEES User Manual - Medical KEES User Manual - Non-Medical
The information contained in the KEES Dispatch is for internal use only.