Monday 2/14: 6am – 9pm
Tuesday 2/15: 6am – 9pm
Wednesday 2/16: 6am – 8pm
Thursday 2/17: 6am – 8pm
Friday 2/18: 6am – 8pm
Saturday 2/19: Unavailable
Sunday 2/20: 2pm – Monday 8pm
If you are unable to clear the task filters, or the Clear Search option does not appear on the Task Inventory page, please submit a ticket to the KEES Help Desk.
When reporting the issue of not being able to add Prior Medical months to the KEES Help Desk please ensure you are including the following information to avoid any delays in resolving your ticket:
Who is needing prior medical?
Which prior medical months need to be added?
What is the RMT?
The Buy In Deletion Report will be available to eligibility staff on the 14th of the month. The Buy In File will be sent to CMS early on the morning of the 21st. The Buy In Deletion Report that is received on 02/14/2022 will include all cases that lost eligibility on 12/31/2021.
The removal of the deletion records by Gainwell Technologies will need to be completed by 5:00 PM on 02/18/2022. Any cases that need the deletion removed from the CMS file, will need to have an email sent to the Gainwell Technologies Buy In Team no later than 2:00 PM on 02/18/2022 so they can be manually processed by the 5:00 PM deadline. The requests can be sent on a daily basis as the report is worked. Gainwell Technologies cannot guarantee that the manual processing will be completed before the CMS file is sent if the manual deletion requests are received after 2:00 PM on 02/18/2022.
If a deletion was manually removed from the CMS file last month, and the eligibility for that member is still not up to date in the MMIS at the point the deletion file is sent to CMS this month, that deletion will go to CMS even though that member is only listed on the Buy In Deletion Report once.
If a new buy in case is being approved on or between 02/14/2022 and 02/18/2022 and qualifies for immediate buy in, please send an email to the Buy In Team so it can be considered for manual accretion to CMS on the file. The member must be known to the MMIS to be manually added to the Buy In File. ksxix-buyin@gainwelltechnologies.com
Final KDHE Processing Deadlines - Fiscal Year 2022 has been updated and can be found on the KEES Repository under Other Helpful Information.
DCF Processing Deadlines – Year 2022 have been updated and can be found on the DCF Intranet under Policy and Procedures and in the KEES Non-Medical User Manual.
Call Center Phone Number: 844-723-5337
KEES Help Desk Email: KEES.HelpDesk@ks.gov
KEES Tier 1 Email (Access Issues Only): KEES.Tier1@ks.gov
KEES Repository KEES User Manual - Medical KEES User Manual - Non-Medical
The information contained in the KEES Dispatch is for internal use only.