Wednesday 2/14: 6am – 9pm
Thursday 2/15: 6am – 8pm
Friday 2/16: 6am – 9pm
Saturday 2/17: 6am – 9pm
Sunday 2/18: 6am – 9pm Monday
We are aware of the SDX SSI Income Start Task generating in error on cases. We are working to fix this issue in the system. If you encounter this issue, please submit a Help Desk ticket.
We are aware of the issue with the RE-Run reason not being available on EDBC when a new program app was created in error. We are working to fix this issue in the system. If you encounter this issue, please submit a Help Desk ticket. If you have questions around rescinding vs reapplying, please reference Processing a Late Review in the KEES User Manual.
We are aware of the issue with a Zero Error populating when the application has gone through No Touch, and a worker attempts to claim the task. We are working to fix this issue in the system. If you encounter this issue, please submit a Help Desk ticket.
We are aware of the issue with a Medical Applicant being an active FRI on EDBC, but then receiving a passing MDN budget. We are working to fix this issue in the system. If you encounter this issue, please submit a Help Desk ticket.
We are aware of the E-app status not updating on a case after EDBC has been ran and accepted. We are working to fix this issue in the system. If you encounter this issue, please submit a Help Desk ticket.
KDHE Processing Deadlines for FY 2024 has been updated and can be found on the KEES Repository under Other Helpful Information.
The DCF Processing Deadlines – Year 2024 have been updated, and can be found on the DCF Intranet under Policy and Procedures and in the KEES Non-Medical User Manual.
Call Center Phone Number: 844-723-5337
KEES Help Desk Email: KEES.HelpDesk@ks.gov
KEES Tier 1 Email (Access Issues Only): KEES.Tier1@ks.gov
KEES Repository KEES User Manual - Medical KEES User Manual - Non-Medical
The information contained in the KEES Dispatch is for internal use only.