03202023 Dispatch

 

 

All Programs

 

KEES Availability:

Monday 3/20:  6am – 9pm

Tuesday 3/21:  6am – 9pm

Wednesday 3/22: 6am – 9pm

Thursday 3/23:  6am – 8pm

Friday 3/24:  6am – 8pm

Saturday 3/25:  6am – 9pm

Sunday 3/26:  6am – Monday 8pm

Monday 3/27:  6am Sunday – 8pm

 

ServiceNow

For those workers who are designated KEES ServiceNow submitters, the KEES Issue Template has been updated, as has the ServiceNow Job Aid. There is an Issue Template and Job Aid for Medical and an Issue Template and Job Aid for Non-Medical.

 

KEES Outages After Hours

If you are working in KEES between 5pm-8pm Monday-Friday and KEES becomes unavailable, please contact the KEES Tier 1 Help Desk at 1-844-723-5337, Opt 1. The hours that KEES is scheduled to be available are posted in every KEES Dispatch.

 

 

Medical Programs

 

Medical Processing Deadlines   

Final KDHE Processing Deadlines - Fiscal Year 2023 has been updated and can be found on the KEES Repository under Other Helpful Information.

 

 

Non-Medical Programs

 

Reminder: Entering ABAWD Time Limit Records

Even though work requirements for ABAWDS have been temporarily waived due to the COVID-19 pandemic, Time Limit records should still be entered in KEES according to the guidance listed in the table below. Batches in KEES have been temporarily shut off to allow ABAWDS to receive more than 3 months of Food Assistance in a 36-month period. Making sure Time Limit records have been entered correctly will help ensure data collection for ABAWDS is accurate when there is an end to the Public Health Emergency period and ABAWD months must be tracked and counted again. The current ABAWD period is 10/2022-09/2025. Make sure Time Limit records are added to the current ABAWD period. For guidance on how to add an ABAWD period and Time Limit record in KEES, see the KEES User Manual.

 

Scenarios

Time Limit Record Considerations

Not meeting the work training requirement (See KEESM 2520)

Do not enter an ABAWD time limit record

Meeting the work training requirement (See KEESM 2520)

Enter a Met work/training requirement time limit record

Exempt from meeting the work training requirement (See KEESM 2521)

Enter an Exempt from work/training time limit record

 

 

Reminder:  Referrals for Employment Services Programs

Eligibility staff no longer need to email referrals for any Employment Services programs. KEES generates a referral task for TANF-Work Programs and FAET when clients who meet the referral criteria are approved for TANF or Food Assistance. In addition, all potential GOALS clients are now identified through a report and contacted by Employment Services to discuss voluntary participation with the program.

 

Reminder: KWK Requirement – TANF Person Detail Page

When an applicant fails to complete the KWK requirements, staff should NOT add a TANF KWK record on the non-compliance page. Instead, staff should mark that the KWK was not completed on the TANF Person Detail page.

 

Non-Medical Processing Deadlines

DCF Processing Deadlines – Year 2023 have been updated and can be found on the DCF Intranet under Policy and Procedures and in the KEES Non-Medical User Manual.

 

 

PPS Programs

The PPS Payment Schedule for FY 2023 has been updated in the KEES Non-Medical User Manual.

 

 

Contact Us

Call Center Phone Number: 844-723-5337

KEES Help Desk Email: KEES.HelpDesk@ks.gov

KEES Tier 1 Email (Access Issues Only): KEES.Tier1@ks.gov

KEES Repository      KEES User Manual - Medical        KEES User Manual - Non-Medical

 

 

The information contained in the KEES Dispatch is for internal use only.