Tuesday 3/25: 6am – 8pm
Wednesday 3/26: 6am – 9pm
Thursday 3/27: 6am – 8pm
Friday 3/28: 6am – 8pm
Saturday 3/29: 6am – 9pm
Sunday 3/30: 6pm – 9pm Monday*
*Due to system patching, all Portals will be down from 6am-12pm (Med & Non-Med SSP, PE Portal, Doc Upload Portal, Provider Portal)
We are aware that some consumers are not able to reset their password on the SSP when the email domain has a hyphen. If a consumer calls in to report this issue, submit a KEES Help Desk ticket on their behalf.
When setting up a new spenddown, do not approve the new spenddown until the PHE Expense has been end-dated. If you approve an incorrect spenddown amount, you are only able to correct the amount on the same day. If not corrected on the same day, please submit a KEES Help Desk ticket.
KDHE Processing Deadlines for FY 2025 can be found on the KEES Repository under Other Helpful Information.
The KanCare Proactive Communication Schedule is available on the KEES Repository under KDHE Communications. The calendar was updated on 03/17/2025 to include the new schedule to account for KanCare reviews being sent out on an earlier schedule. Calendar is available from 09/2024 through 08/2025.
The DCF Processing Deadlines – Year 2025 can be found on the DCF Intranet under Policy and Procedures and in the KEES Non-Medical User Manual.
The PPS Payment Schedule for FY 2025 can be found in the KEES Non-Medical User Manual.
Call Center Phone Number: 844-723-5337
KEES Help Desk Email: KEES.HelpDesk@ks.gov
KEES Tier 1 Email (Access Issues Only): KEES.Tier1@ks.gov
KEES Repository KEES User Manual - Medical KEES User Manual - Non-Medical
The information contained in the KEES Dispatch is for internal use only.