Friday 4/10: 6am - 9pm
Saturday 4/11: 6am - 9pm
Sunday 4/12: Unavailable
Both of these ImageNow queues are experiencing a backlog due to the high volume of eApplication submissions that have been received. The INMAC Feed queue will catch up some overnight, when fewer submissions are received; however, the INMAC Error queue has to be worked manually. We will continue to provide an update on the progress of these queues.
INMAC Feed: 0 documents
INMAC Error: 735 documents
Final KDHE Processing Deadlines - Fiscal Year 2020 can be found on the KEES Repository under Other Helpful Information.
On 3/19/2020, KEES sent out an automated notice to active Child Care Providers. The informational notice titled Child Care Provider Rate Increase can be located by searching Distributed Documents by resource name or resource ID. The notice was uniform across all providers, except the rate information was specific for their region.
The notice is informational only and should not be deleted from Distributed Documents. The notice should also not be regenerated from Distributed Documents.
When looking at the notice, there is no address information or provider specific data on the notice. The information was on the notice sent to the provider, but does not appear on the one listed on the document page.
On 3/13/2020, KEES sent out an automated notice to caseheads who received a system generated 2020 LIEAP application in the mail as well as those LIEAP applicants that had applied by 2/15/2020. The informational notice titled Voter Registration Information can be located by searching Distributed Documents by case number.
The notice is informational only and should not be deleted from Distributed Documents. The notice should also not be regenerated from Distributed Documents.
When looking at the notice, there is no address information or case data on the notice. The information was on the notice sent to the household, but does not appear on the one listed on the document page.
An Emergency Allotment Issuance for March Food Assistance households is scheduled to be sent to the EBT provider (FIS) this weekend and available to consumers starting Wednesday, 4/15/2020. The staggered issuance chart is below for your reference.
|
If the clients last name starts with: |
The consumer will get their benefits after 6:00am on the: |
|
A or B C or D E, F, or G H, I or J K or L M N, O, P, Q or R S T, U or V W, X, Y or Z |
4/15/2020 4/16/2020 4/17/2020 4/18/2020 4/19/2020 4/20/2020 4/21/2020 4/22/2020 4/23/2020 4/24/2020 |
All cases that received a benefit for March 2020 and did not already receive the maximum benefit amount will receive the Emergency Allotment. The Emergency Allotment is the difference between the maximum benefit for the household size and what they were originally eligible for.
The vast majority of cases will run through Batch EDBC using a run reason of Public Health Emergency. This run reason establishes a one-month EDBC to allow the one-time supplement to be issued but keeps the high dated EDBC as previously calculated. This run reason will also serve as a way to track the cases within KEES.
There are some situations that cannot be processed by Batch EDBC and will require a worker to use the Public Health Emergency run reason to run EDBC. This run reason should only be used by designated staff members who are working the identified cases. These cases will be prioritized by alphabetical order to align with the staggered issuance approach. These households will receive their benefits the day after the case is processed with the Public Health Emergency run reason for March 2020.
FAQs:
What if March 2020 is the initial benefit month and the household’s benefits were prorated?
The household will receive the maximum benefit amount for their household size, but the amount will still be prorated.
What if the case has an Active Recovery account? Is the Emergency Allotment based on what the household actually received or the total benefit amount before recoupment?
The total benefit amount prior to recoupment is used to determine the maximum benefit based on household size.
If the case has an Active Recovery account, will benefits be recouped from the Emergency Allotment?
If the program has an active recovery account no additional benefit reductions should occur to the Emergency Allotment.
Will a notice be mailed to the households who receive the Emergency Allotment?
Consumers will not receive any written communication. Staff will be able to see what was issued on the Issuance Detail page, EDBC Summary page and in ebtEDGE.
If Food Assistance is still Pending for March benefits when the batch runs will the household receive the maximum benefit when it is processed?
The household will receive the regular benefit amount. A weekly report will be used to manually authorize the Emergency Allotment benefit on these cases. There could be issues with the benefit amount that displays on the regular Approval NOA if staff run EDBC for the regular benefit amount and the Emergency Allotment benefit back to back.
If Food Assistance was Denied and Rescinded for March benefits will the household received the maximum benefit when it is processed?
The household will receive the regular benefit amount. A weekly report will be used to manually authorize the Emergency Allotment benefit on these cases. There could be issues with the benefit amount that displays on the regular Approval NOA if staff run EDBC for the regular benefit amount and the Emergency Allotment benefit back to back.
DCF Processing Deadlines – Year 2020 can be found on the DCF Intranet under Policy and Procedures.
Call Center Phone Number: 844-723-5337
KEES Help Desk Email: KEES.HelpDesk@ks.gov
KEES Tier 1 Email (Access Issues Only): KEES.Tier1@ks.gov
KEES Repository KEES User Manual - Medical KEES User Manual - Non-Medical
The information contained in the KEES Dispatch is for internal use only.