Tuesday 5/10: 6am – 8pm
Wednesday 5/11: 6am- 8pm
Thursday 5/12: 6am – 8pm
Friday 5/13: 6am – 9pm
Saturday 5/14: 6am – 9pm
Sunday 5/15: 6am – Monday 9pm
An issue was discovered regarding the N915 Facility Notice Temp Stay from HCBS not generating. Staff should generate a manual notice utilizing the Facility Notice General to send to the facility utilizing the below verbiage.
We have approved long term care payment for the following resident of your facility (Name of consumer)
Long term care payment begins: (start date of the coverage)
This approval is for temporary care only. If you expect this resident to stay beyond (2 months after stay began) call the KanCare Clearinghouse at the number listed below.
Because this individual also receives Home and Community Based Services (HCBS), there is no patient liability at this time.
Final KDHE Processing Deadlines - Fiscal Year 2023 has been updated and can be found on the KEES Repository under Other Helpful Information.
Some staff are experiencing a 1001 error after selecting the Create New Case button on the Previous Case List page during the e-Application linking process. As a workaround, staff can register the e-Application like a paper application. However, the e-Application will not be linked to the case number. If staff are unable to link the e-Application to a case number, then the e-Application status does not update. Send a ticket to the KEES Help Desk so they can update the e-Application status and continue to troubleshoot why this is occurring. Failing to get the e-Application status updated by KEES Help Desk will cause SSP e-Applications to continue to show as pending work on reports even after the application has been processed.
Earned income is appearing under the unearned income hyperlink on the Food Assistance EDBC Summary page. This can impact the benefit amount. We have seen this occur when the consumer is receiving TANF and also has actual income. Send a ticket to the KEES Help Desk when this occurs for a workaround.
Food Assistance approval NOAs are displaying postponed verifications language in error when the application is not expedited. Staff can send the notice as is and do not need to use a standard copy and paste text workaround.
When the responsible party for an overpayment is a Provider/Resource from the Resource Databank (RDB), the Tax ID does not display as the SSN if there is one on the Recovery Account Detail page. There is no workaround for this issue.
KEES Help Desk has received a ticket for missing information on the C811 for a child when there are more than 6 children on the Family Plan. If this issue occurs on a case you are processing, please report it to the KEES Help Desk so we can continue to collect scenarios for when this occurs. As a workaround, you can copy another child’s Child Care Provider Plan section from the C811 and paste it into the V808. You’ll need to update the child’s name and any other information that may be different from the copied text.
DCF Processing Deadlines – Year 2022 have been updated and can be found on the DCF Intranet under Policy and Procedures and in the KEES Non-Medical User Manual.
Call Center Phone Number: 844-723-5337
KEES Help Desk Email: KEES.HelpDesk@ks.gov
KEES Tier 1 Email (Access Issues Only): KEES.Tier1@ks.gov
KEES Repository KEES User Manual - Medical KEES User Manual - Non-Medical
The information contained in the KEES Dispatch is for internal use only.