Friday 5/20: 6am – 8pm
Saturday 5/21: 6am – 9pm
Sunday 5/22: 2pm – Monday 8pm
The KEES Help Desk has become aware that staff are receiving a Read Only EDBC result due to Negative Change after Timely Notice in scenarios where the consumer is within a CE Period and coverage should be protected. Until this issue is fixed, staff will need to run EDBC using the Timely Notice Exception. Staff will need to carefully review their EDBC results to ensure they are not actually making a negative change. In the cases we have reviewed so far, it appears to be that CE is attempting to kick in and protect the consumer from a negative change; however, the resulting EDBC is still going Read Only. Staff should NOT use the Timely Notice Exception if it will result in a different determination for anyone on the Program. If staff are seeing Read Only results in any scenario other than the one described above, please submit a KEES Help Desk ticket and do not run EDBC.
The KEES Help Desk has started receiving tickets regarding the message you get at EDBC when trying to run Pending MAGI programs out of order. This was added to EDBC with the February 2022 KEES Release. Below is how this message should be working – if staff are running into issues with this message NOT working as described, please submit a ticket to the KEES Help Desk and include a screenshot of the message you are getting and confirm in your ticket that you DID try clicking the Run EDBC button again.
Soft Warning – can be bypassed by clicking the Run EDBC button again
A soft warning of ‘Warning! Medical programs with a Requested Medical Type of MAGI should be run from the earliest pending month.’ will appear when attempting to run Prior Medical months or month of application out of order when those months have a person still in Pending status. This soft warning can be bypassed by clicking the Run EDBC button again. In most situations, it is not appropriate to Accept & Save these EDBCs out of order; however, Contract Staff who need to run each EDBC to validate outcome (without saving) may bypass this warning.
Hard Stop – cannot be bypassed
A hard stop error of ‘Error! Medical programs with a Requested Medical Type of MAGI must be run from the earliest pending month.’ will appear when attempting to run any months after the application month, when any month prior to it has a person still in Pending status.
There has been an issue reported regarding Working Healthy Premiums not being sent to the Premium Billing System. This is occurring when a worker selects an incorrect Aid Code during an EDBC override. When selecting a Working Healthy Aid Code in the Medical EDBC Override Detail page, staff need to select the Aid Code that correlates with whether the member has a premium or not. If the incorrect Aid Code is selected, premiums will not be sent to Premium Billing.
*IMPORTANT*: In an override for any Aid Code, when selecting the Aid Code, it is imperative to select the Aid Code that includes the Cost Share, when there is a share of cost associated. It is also imperative to not select the Aid Code that includes Cost Share when the share of cost is equal to $0.
Final KDHE Processing Deadlines - Fiscal Year 2023 has been updated and can be found on the KEES Repository under Other Helpful Information.
Reminder: The EBT Undeliverable Card – Check Address task does not always generate for the correct case number. Staff should use the Client ID provided in the task details to determine the correct case number. The task can be reassigned to the correct case number if needed.
When trying to change the account number to an existing Priority 1 or Priority 2 vendor on LIEAP Money Management, when clicking the Save and Return button, staff are receiving the error ‘Error! End Month – There can only be two high-dated vendors at a given time. If you are deprioritizing a vendor to 3, an End Month is required.’ Until this issue has been fixed, staff will need to complete the following steps:
Edit the vendor record that needs the account number updated.
Change the priority from Priority 1 or Priority 2 to Priority 3 and enter an End Month. Click the Save and Return button.
The vendor record is now showing as a Priority 3 with an End Month.
Click the Edit button on that vendor record (it may have changed positions on the Money Management List page so be sure to edit the correct record) and change the priority back to Priority 1 or Priority 2.
Update the account number and remove the End Month. Click the Save and Return button.
The vendor record should now be back to Priority 1 or Priority 2 with the correct account number and no End Month.
If the billing name or Begin Month needs to be edited, these steps do not need to be followed. Editing these fields will work without an error. This only impacts editing the account number on Money Management.
DCF Processing Deadlines – Year 2022 have been updated and can be found on the DCF Intranet under Policy and Procedures and in the KEES Non-Medical User Manual.
Call Center Phone Number: 844-723-5337
KEES Help Desk Email: KEES.HelpDesk@ks.gov
KEES Tier 1 Email (Access Issues Only): KEES.Tier1@ks.gov
KEES Repository KEES User Manual - Medical KEES User Manual - Non-Medical
The information contained in the KEES Dispatch is for internal use only.