05262022 Dispatch

All Programs

KEES Availability

*State Holiday

All Programs

Upcoming changes for Internet Explorer

Internet Explorer (IE) will no longer be supported effective June 15, 2022. KEES and Perceptive Content (formerly ImageNow) are being updated to support the use of Edge, Chrome, and Firefox browsers on June 4, 2022. As of June 6, 2022, you should begin using one of these other browsers for KEES and Perceptive Content.

If you choose to continue using IE after 6/04/22, there is a workaround for Perceptive Content that will need to be used for pulling the case information into Perceptive. Perceptive will be unable to locate the Case Name and Case Number unless the information is showing on the screen when attempting to scan to Perceptive or use IN Printer. Before starting the scan, you will need to make sure you scroll all the way to the top of the Case Summary page so that the Case Name and Case Number are visible on the screen.

If not, and you scroll down on the Case Summary page so that you can no longer see the Case Name and Case Number that display up in the blue Case Header, you will get an error saying that Perceptive Content cannot find the KEES Case Summary page. If you get this error, click ok, and then scroll back up to the top so that the Case Name and Case Number are visible on the screen and try again.

Your IT staff will be communicating the browser changes and pushing out a new default browser in support of IE going unsupported.

If you have issues with KEES or Perceptive Content, please put in a ServiceNow ticket with the KEES Help Desk.  For any other systems and browser support, please reach out to your agency IT department with an EBIT ticket.

Perceptive Experience Timeout

The Experience web version of Perceptive Content will be updated to comply with CMS guidelines of a 15 minute timeout session. On June 4, 2022, Experience will begin using a 15 minute timeout. For any unactionable functions that last for 15 minutes, the system will automatically log the user off. This time does not include scrolling or clicking on the page. It must be an actionable function to keep the system from timing out.

Medical Programs

Read Only EDBC due to Negative Change after Timely Notice – FIXED

The issue where staff were erroneously receiving a Read Only EDBC result due to Negative Change after Timely notice has been fixed. It was determined that this was occurring when a person was reapplied for on an already Active program block and that person was not eligible and was therefore getting Denied. The system was seeing this as a negative change in error. Staff should no longer be using Timely Notice Exception as a workaround. If staff receive a Read Only result that they believe has been received in error, please cancel out of the EDBC and submit a ticket to the KEES Help Desk.

Inmate Medical – Medically Needy not being determined – FIXED

The reported issue of Inmate Medical-Medically Needy not being determined has been fixed.

Medical Processing Deadlines                                                       

Final KDHE Processing Deadlines - Fiscal Year 2023 has been updated and can be found on the KEES Repository under Other Helpful Information.

Non-Medical Programs

Returned Mail for No Address

An issue was discovered regarding the new Food Assistance Work Rules form. This form was sent out by Batch in error and generated without an address visible in the window of the envelope. The Batch has been turned off so no additional forms will be sent. In addition, staff should not manually generate any of these forms as they will be generated without an address. Staff handling the returned mail should place these in the 60 day retention area. There is no need to image this returned mail or to take any further action.

Non-Medical Processing Deadlines

DCF Processing Deadlines – Year 2022 have been updated and can be found on the DCF Intranet under Policy and Procedures and in the KEES Non-Medical User Manual.

Contact Us

Call Center Phone Number: 844-723-5337

KEES Help Desk Email: KEES.HelpDesk@ks.gov

KEES Tier 1 Email (Access Issues Only): KEES.Tier1@ks.gov

KEES Repository      KEES User Manual - Medical        KEES User Manual - Non-Medical

The information contained in the KEES Dispatch is for internal use only.