Friday 5/30: 6am – 9pm
Saturday 5/31: 6am – 9pm
Sunday 6/1: 6pm – 8pm Monday*
*Due to system patching, all Portals will be down from 6am-6pm (Med & Non-Med SSP, PE Portal, Doc Upload Portal, Provider Portal).
Did you know the system's team is working hard on a design to incorporate AVS into KEES, but we need your help to make the conversion from manual AVS to batch AVS go smoothly.
Effective immediately, we need all workers to start adding the full bank name and complete address of the Financial Institution into the resource records at review, at application or when making changes to the case. Your help will reduce the number of cases that must be manually researched once AVS goes live.
Below is an example of an incomplete resource record that will need additional information added. As you can see, the address is missing from this example. We will also have issues if you abbreviate a bank name in the Financial Institution Name field, such as Cap Fed instead of Capitol Federal, CoreFirst instead of CoreFirst Bank & Trust.
Going forward, please use the full name and address of the financial institution as seen on the current AVS results imaged to Perceptive Content, or on the most current bank statements received.
This is an example of what is expected to be entered on all financial resource records.
PM2025-06-01 CHIP Premium Penalty Removal policy goes into effect 06/01/2025 and is removing CHIP penalty periods for consumers. Staff should see this memo by Monday 06/02/2025. The change in KEES will not be effective until 06/28/2025, so staff need to use Premium Delinquency WA 237234 from 06/01/2025 – 06/28/2025 when there are CHIP penalty periods for cases at review.
Due to various technical reasons, we are unable to update the User Manual with any information at this time. Any updates to the User Manual such as WAs or Business Processes, will be communicated via dispatch until the issue is resolved.
The KDHE Processing Deadlines for FY 2026 can be found on the KEES Repository under Other Helpful Information.
The KanCare Proactive Communication Schedule is available on the KEES Repository under KDHE Communications. The calendar was updated on 03/17/2025 to include the new schedule to account for KanCare reviews being sent out on an earlier schedule. Calendar is available from 09/2024 through 08/2025.
The DCF Processing Deadlines – Year 2025 can be found on the DCF Intranet under Policy and Procedures and in the KEES Non-Medical User Manual.
The PPS Payment Schedule for FY 2025 can be found in the KEES Non-Medical User Manual.
Call Center Phone Number: 844-723-5337
KEES Help Desk Email: KEES.HelpDesk@ks.gov
KEES Tier 1 Email (Access Issues Only): KEES.Tier1@ks.gov
KEES Repository KEES User Manual - Medical KEES User Manual - Non-Medical
The information contained in the KEES Dispatch is for internal use only.