Friday 6/3: 6am – 9pm
Saturday 6/4: 12pm – 8pm
Sunday 6/5: Unavailable
A build is scheduled for this weekend. Below is a summary of what is included in the release.
Internet Explorer (IE) will no longer be supported effective June 15, 2022. KEES and Perceptive Content (formerly ImageNow) are being updated to support the use of Edge, Chrome, and Firefox browsers on June 4, 2022. As of June 6, 2022, you should begin using one of these other browsers for KEES and Perceptive Content.
If you choose to continue using IE after 6/04/22, there is a workaround for Perceptive Content that will need to be used for pulling the case information into Perceptive. Perceptive will be unable to locate the Case Name and Case Number unless the information is showing on the screen when attempting to scan to Perceptive or use IN Printer. Before starting the scan, you will need to make sure you scroll all the way to the top of the Case Summary page so that the Case Name and Case Number are visible on the screen.
If not, and you scroll down on the Case Summary page so that you can no longer see the Case Name and Case Number that display up in the blue Case Header, you will get an error saying that Perceptive Content cannot find the KEES Case Summary page. If you get this error, click ok, and then scroll back up to the top so that the Case Name and Case Number are visible on the screen and try again.
Your IT staff will be communicating the browser changes and pushing out a new default browser in support of IE going unsupported.
If you have issues with KEES or Perceptive Content, please put in a ServiceNow ticket with the KEES Help Desk. For any other systems and browser support, please reach out to your agency IT department with an EBIT ticket.
In preparation for Internet Explorer being decommissioned on June 15th 2022, our Forms and NOAs will be migrated to render in the EDGE web browser this weekend. As a result of this upgrade, staff may notice small differences in how Forms and NOAs look or are formatted while being generated. These differences should not be noticeable after the form or NOA is printed locally or centrally and sent to the consumer. Differences staff may notice when the form is generated but not yet sent include:
The page may expand when values are entered into user-entered fields
Font types and sizes may look different throughout the Form or NOA
NOAs will appear as one long continuous page instead of separate pages
Spacing and gap issues between paragraphs
Editable fields with validation messages will have an inline validation instead of a pop-up window. See the screenshot below for an example.
The Experience web version of Perceptive Content will be updated to comply with CMS guidelines of a 15 minute timeout session. On June 4, 2022, Experience will begin using a 15 minute timeout. For any unactionable functions that last for 15 minutes, the system will automatically log the user off. This time does not include scrolling or clicking on the page. It must be an actionable function to keep the system from timing out.
Staff should no longer experience a 1001 error after selecting the Create New Case button on the Previous Case List page during the e-Application linking process. This issue has been fixed.
Issues with text not wrapping correctly resulting in words splitting between two lines has been fixed.
New indicators on the Household Status List page have been fixed to no longer appear if there is not new information to be accepted or rejected.
The Previous Case List page is was not always displaying a usable case number when one exists during the e-Application linking process. This issue has been fixed.
The Source drop-down menu on the ACSSP Registration Search Results page has been fixed and is now holding the selected value after clicking a record from the search results and returning to the page. This page is used to view case linking requests from the SSP. The Source drop-down menu is used as a selectable filter to view Non-Medical or Medical only case linking requests.
Clicking the MAGI Title 19 budget link within the EDBC Summary was displaying a $0 PIL in error. This has been fixed.
The issue of the Case Member List page not displaying all applicants has been fixed.
Staff will no longer receive a zero error when editing the View Date on the Case Summary page.
Staff will no longer see the K-M335 fragment on a SOBRA benefit change NOA.
CE Periods will now be established correctly when the 1st Prior Medical month is Denied and the 2nd month is Approved.
Final KDHE Processing Deadlines - Fiscal Year 2023 has been updated and can be found on the KEES Repository under Other Helpful Information.
The Close button on the LIEAP Money Management Detail page has been fixed to no longer navigate users to the Water Money Management List page. It should now navigate users to the LIEAP Money Management List page.
Income entered in the Unreported Amount field on the Income Amount Detail page in order disallow earned income deductions for overpayments has been fixed to be recognized by EDBC.
Food Assistance approval NOAs were displaying postponed verifications language in error when the application was not expedited. This issue has been fixed.
When clicking the Calculate button on the Child Care Plan Detail page, the Provider Hours flag was displaying even if the child care hours are written within the provider’s hours. This issue has been fixed.
When the responsible party for an overpayment is a Provider/Resource from the Resource Databank (RDB), the Tax ID has been fixed to display as the SSN if there is one on the Recovery Account Detail page.
The 6 month/12 month Reporting Type field has been fixed to no longer change in error when re-running EDBC for the benefit month.
SSP change reporting is not turned on for the LIEAP Program. However, if the client is known to a LIEAP case, LIEAP was displaying as the program or as one of the programs on the e-Change PDF. This issue has been fixed.
DCF Processing Deadlines – Year 2022 have been updated and can be found on the DCF Intranet under Policy and Procedures and in the KEES Non-Medical User Manual.
Call Center Phone Number: 844-723-5337
KEES Help Desk Email: KEES.HelpDesk@ks.gov
KEES Tier 1 Email (Access Issues Only): KEES.Tier1@ks.gov
KEES Repository KEES User Manual - Medical KEES User Manual - Non-Medical
The information contained in the KEES Dispatch is for internal use only.