06132019 Dispatch

All Programs

KEES Availability

Saturday 6/15: 8am-8pm

Sunday 6/16: 12pm-6pm

NOA & Forms may not be generating for individuals with an Administrative Role (Admin Role)

It has been reported that there may be situations where a NOA or Form is generating for the Primary Applicant but not generating for individuals with the following Admin Roles:

• Authorized Representative
• Facilitator
• Additional Correspondence Recipient
• Medical Representative
• Representative Payee for Social Security
• Guardian/Conservator/Legal Custodian

In order to gauge how wide spread the issue is, and to help determine a priority for resolution, please submit an Incident ticket to the KEES Help Desk for all situations where a NOA or Form generated for others associated to the program such as the Primary Applicant, but did not generate for one of the above Admin Roles. Staff should review the case to ensure that the individual’s Admin Role was active during the period that the EDBC was approved for.  Staff should also ensure the individual with the Admin Role is not hidden on the case and has an active Address record. When reporting the issue, staff should complete the KEES Issue Template (Forms and NOAs section), but also please indicate whether the individual with the Admin Role is a case person or was added through the RDB.

Medical Programs

Buy In Reminder  

The Buy In Deletion Report will be available to eligibility staff on the 14th of each month.  The Buy In file will be sent to CMS early on the morning of the 21st.  This means the Buy In Deletion Report will need to be completed by 5:00 PM on June 20, 2019.  Any cases newly authorized between the 14th and the 20th that qualify for immediate buy in, or cases that need the deletion to be removed from the CMS file, will need to have an email sent to the DXC Buy In team no later than 2:00 PM on the 20th so they can be manually processed.   ksxix-buyin@dxc.com

KEES Medical User Manual Updates

The following updates have been made to the KEES Medical User Manual:

• Address Detail and Contact Summary pages- Updates have been made to clarify when it is appropriate to update an existing address for an individual as well as what dates should be used if the address is to be changed.
• Residency Detail page- A note was included to make staff aware that the system best practice is to always add a Residency record for individuals.

Medical Processing Deadlines

Non-Medical Programs

Non-Medical Processing Deadlines

The information contained in the KEES Dispatch is for internal use only.