06232023 Dispatch

 

 

All Programs

 

KEES Availability:

Friday 6/23:  6am – 8pm

Saturday 6/24:  12pm – 9pm

Sunday 6/25:  6am – Monday 8pm

 

A build is scheduled for this weekend.  Below is a summary of what is included in the release.

 

What’s New for All Staff:

Perceptive Content Updates:

Currently when scanning or IN-Printing to Perceptive Content the images received are not always legible for any number of reasons. At times, these unreadable images make it hard for staff to complete case processing.

 

To try to reduce these issues updates have been made to now allow staff to:

The Photo ID capture profile scans using greyscale. It is also single capture, meaning you can only scan one Document Type at a time. Both functionalities create larger file sizes for the image, which means they could take longer to open in Perceptive Content. Staff should only use these options if/when an image is unreadable after you attempted the regular process.  Please note however, that the update being implemented this weekend allows only DCF users to select the color option.  KDHE users will not be given the color option at this time.   

 

Issues We Fixed for All Staff:

 

Auto Journal Not Created when Linking an e-App - FIXED  

KEES has been fixed to create an auto journal when linking an e-Application to a case number.

 

Ethnicity on Individual Demographics - FIXED

Validations on the Individual Demographics page have been removed for the Ethnicity fields. These fields are not required.

 

Select All on the Task Inventory Page - FIXED  

The Select All feature on the Task Inventory page has been fixed.

 

 

Medical Programs

 

What’s New for Medical Staff:

 

Presumptive Eligibility

The PE Application has been updated to mimic the flow of the MAGI SSP Application.  If a consumer applies for both PE and Medical coverage on the same application a Process Application task will be created. Workers will no longer have to create their own manual task.

 

KIERA

KIERA will now determine and display whose addresses can be updated.

 

Issues We Fixed for Medical Staff:

 

Incorrect PL displaying on LTC NOA - FIXED

The reported issues around the LTC NOA fragments containing incorrect Patient Liability amounts has been fixed.

 

NB Approval Containing Incorrect Fragment - FIXED

The reported issue around NB approval NOAs stating that the consumer must report the birth of the baby, after the baby has been born has been fixed.

 

Tax Information not Displaying on Review - FIXED

The issue of the tax information not displaying on the KC1200 Passive Review form has been fixed.

 

Incorrect Information Displaying on KC1600 - FIXED

The issue of Sections C and K on the KC1600 Review displaying incorrect information has been fixed.

 

Incorrect LTC Begin Date on Facility Notice - FIXED

The issue of the incorrect begin date for LTC services on the C-N912 (Facility Notice Approval LTC 2 months) has been fixed.

 

8100 Error when Print Centrally is Selected - FIXED

The reported issue of staff receiving an 8100 error when clicking Save and Print Centrally on the V008 form has been fixed.

 

Multi Month CHIP NOAs Missing Information - FIXED

The reported issue of Multi Month CHIP NOAs not populating the Premium Amount, Premium Begin Date and the Consumer’s Name has been fixed.

 

Medicare Part D Snippet Displayed in Error - FIXED

The reported issue of NOAs generating with a Medicare Part D snippet for consumers who are not currently receiving Part D has been fixed.

 

Exempt Resource Counting in Error - FIXED

The reported issue for exempt resources counting in a WH determination has been fixed.

 

Prior Medical Months Prior to DOB - FIXED

The KEES issue of allowing a NB to have Prior Med months prior to the DOB has been fixed.

 

SSI Income not Counting for MH Facility - FIXED

The reported issue of SSI income not counting for consumers residing in a MH facility between the ages of 21-64 has been fixed.

 

Multiple High-Dated RMTs on Program Block - FIXED

The issue of KEES allowing multiple high dated RMTs has been fixed.

 

Incorrect Consumer Listed on the Verification Detail Page - FIXED

The issue of the Verification Detail page showing a different name then the person listed on the Verification History page has been fixed.

 

KDOL Showing Success when No Data is Present - FIXED

The reported issue with the KDOL verification showing Success when no data is present has been fixed.

 

Overlapping CE Periods - FIXED

The issue of multiple overlapping CE periods has been resolved.

 

LPR Approved for Coverage without Meeting the 5-year Bar - FIXED

The issue of Legal Permanent Residents who haven’t met the 5-year bar getting approved in EDBC has been fixed.

 

SSP PDF has Conflicting Information when Compared to E-App - FIXED

The reported issue of the SSP e-App and PDF not matching when a consumer changes whether a HH member is applying for benefits or not has been fixed.

 

SSP PDF has Conflicting Information when Compared to E-App - FIXED

The reported issue of the SSP e-App and PDF not matching when a consumer changes whether a HH member is requesting prior medical coverage has been fixed.

 

Unlink Request Has no Hyperlink - FIXED

The reported Issue around the Unlink e-Requests not having a hyperlink in the task details has been fixed.

 

Updates to the KEES Medical User Manual

 

The below User Manual pages will be published on 6/30/2023:  

 

Training Materials

 

Recorded Demos and PDFs (* =  in progress):

 

Medical Processing Deadlines   

KDHE Processing Deadlines for FY 2024 has been updated and can be found on the KEES Repository under Other Helpful Information.

 

 

Non-Medical Programs

 

What’s New for Non-Medical Staff:

 

Customer Interview Records:

Several updates have been made to the Customer Schedule page and Denial for No Interview batch in an effort to prevent programs from closing due to a missed interview erroneously. Updates include:

 

EBT Online and Interface Updates:

 

Late Interim/12 Month Reports for Food Assistance:

If a consumer turns in their IR/12 Month or an application the month after their Food Assistance closes due to failure to return their IR/12 Month Report, DCF can give the consumer a full month of benefits. As a result, the Rescind button should be used to re-open the Program Block. If reapply is used, the benefits are prorated. If reapply is used in error, a KEES Help Desk ticket is needed to correct the mistake.

 

To help prevent user error, a new soft validation has been added to KEES to remind staff they should use the Rescind button instead of the Reapply button to re-open the Food Assistance Program Block the month after the program closes for no IR or 12 Month Report. The warning reads: Warning! Food Assistance discontinued for failure to provide an IR or 12-month report. Check to see if you need to use Rescind instead of Reapply.

 

The warning only displays if staff are attempting to reapply when the system month is within 2-months of the discontinuance. For example, the Food Assistance Program Block is discontinued for Failure to Provide – IR or Failure to Provide – 12 Month Report starting 09/01/2022. If a worker clicks the Re-apply button on 10/12/2022, the soft validation message will display. If a worker clicks the Re-apply button on 11/12/2022, soft validation should not display. The logic behind the soft validation does not take into account the View Month, so the selected View Month does not matter in order for the validation to work.  

 

NOTE for Clerical Staff: If you receive this validation message, do not use Rescind or Reapply. Instead, add the case to the tracker with a note that states the worker needs to register.

 

Non-Medical Issues We Fixed:

 

1700 Error Running EDBC - FIXED

The identified issue with Food Assistance Programs and a 1700 Error when running EDBC has been fixed. This was occurring If the case had both a Non-Compliance record and a Living Arrangement record (any dates/timeframes).

 

Authorized Representatives and the V003: Request for Employment Information - FIXED

The V003: Request for Employment Information has been fixed to generate for Authorized Representatives.

 

Auto Journal for Linked e-Application Displaying the Application Program Multiple Times - FIXED

The Auto Journal that generates for linked e-Applications has been fixed to display the application programs once.

 

Benefit Amount on Child Care Change NOA for Supplemental Benefits - FIXED

Child Care Change NOAs that generate for supplemental benefits have been fixed to display the approved benefit amount.

 

Blank Details on the C811: Child Care Family Plan - FIXED

The C811: Child Care Family Plan has been fixed to no longer display blank details in the tables on the form.

 

Data Mapping and the School Attendance Detail Page - FIXED

The School Attendance Detail page has been fixed so staff can add status information to records when completing data acceptance. Previously, staff had to save the record and then click edit to go back into the record to add the status information that is used by rules.

 

Display of Duplicate Case Numbers when Linking an e-Change - FIXED

The Previous Case List page in the e-Change linking flow has been fixed to no longer display multiple instances of the same case number.

 

Employment Services Tasks - FIXED

Tasks for Employment Services have been fixed to generate as assigned for the Career Navigator assigned to the Work Program or FAET Program Block. In addition, they should no longer generate for closed cases the consumer was previously known to.

 

Entitled Field on the Food Assistance Detail Page - FIXED

The Entitled Field on the Food Assistance Detail page has been fixed to hold when Yes is selected.

 

GOALS Program Type not Displaying on the FAET Program Block - FIXED

The GOALS program type has been fixed to display on the FAET Program Block.  Previously, it was not displaying if there is a Work Program record without an end date on the Work Registration List page.

 

Releasing Claimed Change Tasks - FIXED

KEES has been fixed so staff can now release claimed Change tasks from their My Work Portlet if needed.

 

Selected Program on Customer Activity Detail Page - FIXED

The Program Type field on the Customer Activity Detail page has been fixed to no longer change to a program ID for a consumer not on the case.

 

Self-Employment Farm Income - FIXED

KEES rules have been fixed to count Self-Employment Farm income correctly when running EDBC.

 

Zero Error when Adding a Disqualification Case Flag - FIXED

KEES has been fixed to no longer give a zero error when adding a disqualification case flag.

 

Zero Error when End Dating the Work Registration Detail Page - FIXED

KEES has been fixed to no longer give a zero error when end dating records on the Work Registration Detail page.

 

REMINDER: Entering ABAWD Time Limit Records

UPDATE: ABAWD months will start counting July 1, 2023. To reduce the risk of closing a Food Assistance program in error, staff should be completing the Time Limit records when needed. The “Did not meet work/training requirement” record type can be used starting with the July 2023 benefit month beginning on Friday May 19th. This is when July becomes available as a come-up month in KEES.  As a reminder, “Did not meet work/training requirement” is only added through come-up month. All other time limit record statuses are added through the next Review or IR month as shown in the chart below.

 

Making sure Time Limit records have been entered correctly will help ensure data collection for ABAWDS is accurate when the ABAWD batch resumes in a few months. A month with no Time Limit record will be treated as a countable ABAWD month by KEES.  The current ABAWD period is 10/2022-09/2025. Make sure Time Limit records are added to the current ABAWD period. For guidance on how to add an ABAWD period and Time Limit record in KEES, see the KEES User Manual .

 

Scenarios

Time Limit Record Considerations

Not meeting the work training requirement (See KEESM 2520)

Enter a Did not meet work/training requirement time limit record.  This value should be added only through come-up month.

Meeting the work training requirement (See KEESM 2520)

Enter a Met work/training requirement time limit record.  This value should be added for all benefit months through next Review/IR.

Exempt from meeting the work training requirement (See KEESM 2521)

Enter an Exempt from work/training time limit record.  This value should be added for all benefit months through next Review/IR.

 

 

 

 

Updates to the KEES Non-Medical User Manual

 

Training Materials

Recorded Demos and PDFs:

 

Non-Medical Processing Deadlines

DCF Processing Deadlines – Year 2023 have been updated and can be found on the DCF Intranet under Policy and Procedures and in the KEES Non-Medical User Manual.

 

 

PPS Programs

The PPS Payment Schedule for FY 2023 has been updated in the KEES Non-Medical User Manual.

 

 

Contact Us

Call Center Phone Number: 844-723-5337

KEES Help Desk Email: KEES.HelpDesk@ks.gov

KEES Tier 1 Email (Access Issues Only): KEES.Tier1@ks.gov

KEES Repository      KEES User Manual - Medical        KEES User Manual - Non-Medical

 

 

The information contained in the KEES Dispatch is for internal use only.