Tuesday 7/16: 6am – 9pm
Wednesday 7/17: 6am – 8pm
Thursday 7/18: 6am - 8pm
Friday 7/19: 6am – 9pm
Saturday 7/20: 6am – 9pm
Sunday 7/21: 6am – Monday 9pm
We have received a few reports of tasks being Rejected in KEES but not being Abandoned in Current™. If you encounter this issue, please submit a KEES Help Desk ticket. As a reminder, please follow the standard operating procedure when working tasks in Current™.
We are aware of the LTC Details displaying with the MSP Aid Code on the Case Summary page. Eligibility workers can view the correct outcome on the EDBC Results page. KEES Help Desk tickets are not needed.
We are aware of consumers receiving an 8600 error when attempting to view their documents in the SSP portal in some instances. If a consumer calls and reports this issue, please submit a KEES Help Desk ticket on their behalf.
We are aware the KDHE Verify Date of Death task is sometimes generating on a non-active case for a member that is deceased. Please submit a KEES Help Desk ticket if you come across this issue. After the ticket has been created, please resolve the task for the deceased person on their active case.
We have become aware that when sold property is reported on an e-Review that eligibility workers are unable to update the e-App status to Processed by Worker. Please note that it will update to Processed as is appropriate if EDBC is run. Please submit a KEES Help Desk ticket if this issue is encountered.
We are aware of an error occurring when a consumer logs into the SSP with their correct user name and an expired password. If a consumer calls and reports this issue, please submit a KEES Help Desk ticket on their behalf. Please direct the consumer to call the SSP Help Desk at 1-877-782-7358 to reset their password. Help Desk ticket. Then create a task for the application to enter into workflow.
KDHE Processing Deadlines for FY 2025 can be found on the KEES Repository under Other Helpful Information.
The KanCare Proactive Communication Schedule is available on the KEES Repository under KDHE Communications.
The DCF Processing Deadlines – Year 2024 can be found on the DCF Intranet under Policy and Procedures and in the KEES Non-Medical User Manual.
The PPS Payment Schedule for FY 2025 can be found in the KEES Non-Medical User Manual.
Call Center Phone Number: 844-723-5337
KEES Help Desk Email: KEES.HelpDesk@ks.gov
KEES Tier 1 Email (Access Issues Only): KEES.Tier1@ks.gov
KEES Repository KEES User Manual - Medical KEES User Manual - Non-Medical
The information contained in the KEES Dispatch is for internal use only.