07222022 Dispatch

 

 

All Programs

 

KEES Availability

Friday 7/22:  6am – 8pm

Saturday 7/23:  12pm – 9pm

Sunday 7/24:  3pm – Monday 8pm

 

A build is scheduled for this weekend.  Below is a summary of what is included in the release.

 

Issues We Fixed for All Staff:

Processed Case Link Requests Remain in Received Status - Fixed

The issue with case link requests remaining in Received status after the request has been processed and the SSP account is already linked to the case number in KEES has been fixed.

 

 

Medical Programs

 

What’s New for Medical Staff:

 

CHIP Start Date Updates:

With this update a valid CHIP start date will now display in the NOA.

 

KIERA:

We will be introducing KIERA (Kansas Integrated Reporting Assistant) that will be located on the KanCare and KDHE websites. This will allow consumers to report address and phone number changes. This will help reduce the volume of address updates staff will have to complete manually.  KIERA will map the updates into KEES automatically.

 

KIERA will authenticate the consumer via one of the 3 options below:

The consumer will be asked if any of the following apply:

If they answer yes to any of them then they will not be allowed to continue with the update. The consumer will be given a message asking them to utilize the Self Service Portal (SSP) or to contact the Clearinghouse to make the update.

 

Consumers will be able to make an update to the mailing and/or physical address. They will also be able to update the home phone number. These updates will apply to everyone in the home except for household members with the following household statuses:

Consumers can also update their mobile phone number. However, this update will only apply to the primary applicant.

 

When a successful update has been completed a PDF will be available in Perceptive Content.

 

Staff will also see the following in the Journal:

 

 

Medical Issues We Fixed:

Post-Partum Fragment Showing on CHIP NOA - Fixed

We have approved your application for KanCare Pregnant Woman medical assistance for <Variable>, as of <Variable> through two months postpartum.

 
Incorrect Role Reason of FSO Given Instead of MEM - Fixed  
Missing Space Between the Consumer’s Middle Initial and Last Name - Fixed  
Funeral Referral Form Displaying Consumer’s Address - Fixed  
Retired Workarounds:

 

Medical Processing Deadlines                                                       

Final KDHE Processing Deadlines - Fiscal Year 2023 has been updated and can be found on the KEES Repository under Other Helpful Information.

 

 

Non-Medical Programs

 

Non-Medical Issues We Fixed:

Zero Error When Clicking Edit on New Resource Record from SSP - Fixed  

 

Non-Medical Processing Deadlines

DCF Processing Deadlines – Year 2022 have been updated and can be found on the DCF Intranet under Policy and Procedures and in the KEES Non-Medical User Manual.

 

 

Contact Us

Call Center Phone Number: 844-723-5337

KEES Help Desk Email: KEES.HelpDesk@ks.gov

KEES Tier 1 Email (Access Issues Only): KEES.Tier1@ks.gov

KEES Repository      KEES User Manual - Medical        KEES User Manual - Non-Medical

 

 

The information contained in the KEES Dispatch is for internal use only.