Wednesday 8/2: 6am – 8pm
Thursday 8/3: 6am – 9pm
Friday 8/4: 6am – 8pm
Saturday 8/5: Unavailable
Sunday 8/6: 6am - Monday 9pm
KDHE Processing Deadlines for FY 2024 has been updated and can be found on the KEES Repository under Other Helpful Information.
Robotic Processing Automation (RPA BOT) was used in KEES the week of 7/10 to issue a supplemental payment for EWAP. A supplemental payment amount of $1247.35 was issued on behalf of 3681 active EWAP households. The payment was issued directly to the water vendor(s) listed in KEES on behalf of the household. The RPA BOT created a journal entry on the EWAP case number as well. Approval notices for the supplemental payment were generated on 7/14. However, before they were mailed it was discovered the incorrect benefit amount was listed in the approval notice. Clients with SSP accounts did receive the incorrect notice in their SSP Message Center. A data fix was completed 7/25 to remove the incorrect notice from the SSP Message Center and Distributed Documents in KEES. In addition to the issue with the notice, there was also an issue with the payment file. Notices with the correct benefit amount were re-generated and sent on Friday, July 28th. Staff can see the notice in distributed documents and clients can view the notice in the SSP. In addition, all payments should be enroute to vendors now. They should have the payment by the end of the week.
DCF Processing Deadlines – Year 2023 have been updated and can be found on the DCF Intranet under Policy and Procedures and in the KEES Non-Medical User Manual.
The PPS Payment Schedule for FY 2024 has been updated in the KEES Non-Medical User Manual.
Call Center Phone Number: 844-723-5337
KEES Help Desk Email: KEES.HelpDesk@ks.gov
KEES Tier 1 Email (Access Issues Only): KEES.Tier1@ks.gov
KEES Repository KEES User Manual - Medical KEES User Manual - Non-Medical
The information contained in the KEES Dispatch is for internal use only.