|
Date |
KEES Available Hours |
EATSS Available Hours |
CSS Available Hours |
|
Thursday, August 6, 2020 |
6am to 9pm |
7am to 8pm |
7am to 8pm |
|
Friday, August 7, 2020 |
6am to 9pm |
7am to 8pm |
7am to 8pm |
|
Saturday, August 8, 2020 |
6am to 9pm |
7am to 7pm |
7am to 3pm |
|
Sunday, August 9, 2020 |
Unavailable |
12pm to 7pm |
Not available |
|
Monday, August 10, 2020 |
6am to 8pm |
7am to 8pm |
7am to 8pm |
|
Tuesday, August 11, 2020 |
6am to 9pm |
7am to 8pm |
7am to 8pm |
|
Wednesday, August 12, 2020 |
6am to 9pm |
7am to 8pm |
7am to 8pm |
|
Thursday, August 13, 2020 |
6am to 8pm |
7am to 8pm |
7am to 8pm |
|
Friday, August 14, 2020 |
6am to 8pm |
7am to 8pm |
7am to 8pm |
|
Saturday, August 15, 2020 |
6am to 9pm |
7am to 7pm |
7am to 3pm |
|
Sunday, August 16, 2020 |
Unavailable |
12pm to 7pm |
Not available |
|
Monday, August 17, 2020 |
6am to 8pm |
7am to 8pm |
7am to 8pm |
|
Tuesday, August 18, 2020 |
6am to 9pm |
7am to 8pm |
7am to 8pm |
|
Wednesday, August 19, 2020 |
6am to 9pm |
7am to 8pm |
7am to 8pm |
|
Thursday, August 20, 2020 |
6am to 8pm |
7am to 8pm |
7am to 8pm |
|
Friday, August 21, 2020 |
6am to 8pm |
7am to 8pm |
7am to 8pm |
|
Saturday, August 22, 2020 |
TBD |
7am to 7pm |
7am to 3pm |
|
Sunday, August 23, 2020 |
6am to Monday 9pm |
12pm to 7pm |
Not available |
|
Monday, August 24, 2020 |
Sunday 6am to 9pm |
7am to 8pm |
7am to 8pm |
Below is a comprehensive list of defects that have been fixed and validated since 7/31 and the programs that were impacted. These are the items that have been found and reported to us as part of the most recent KEES Release. Thank you for your patience while these, and the remaining issues are being addressed. Please continue to report any issues found to the KEES Help Desk.
|
Description |
Program |
|
Unable to Update e-Change Status |
All |
|
Section Code drop-down does not display all Codes on the Non-Citizenship page |
All |
|
JAVA error on the Expense page due to “ghost” records |
All |
|
Incorrect Information Being Mapped to Individual Demographics |
All |
|
Zero Error when Requesting Verification for Income - HUB Request not being sent |
Medical |
|
EDBC Run Reason holds from month to month |
Medical |
|
Have to click Run EDBC button twice for past months to get EDBC to run |
Medical |
|
VLP system will not verify Non-Citizenship |
Medical |
|
System flipped previously verified SSN back into 'SSN Provided' |
Medical |
|
Zero Error on Individual Demographics when updating Authorized Rep. Information |
Non-Medical |
|
Receiving a 1014 Error when searching the Resource Databank |
Non-Medical |
|
Overpayment Adjustment Amount on EDBC Summary page is static text; it should be a hyperlink |
Non-Medical |
|
Error message when running EDBC through Negative Action: Error Validation Failed – EDBC Results are Invalid. In order to accept EDBC Results you must Override |
Non-Medical |
|
Case was registered without Admin Roles, Primary Applicant/Payee, and unable to add them |
Non-Medical |
Staff do not need to submit a KEES Help Desk ticket when an eApp has been linked to the wrong case number unless it is an SSP eApp and the SSP Account needs to be unlinked from the case. KEES Help Desk Staff do not have the ability to remove an eApp from a case.
Final KDHE Processing Deadlines - Fiscal Year 2021 has been updated and can be found on the KEES Repository under Other Helpful Information.
P-EBT program blocks should only be registered with children added as program people. However, staff do not need to send cases to the KEES Help Desk or attempt to complete Negative Action on any P-EBT program blocks that have an adult added in error. Since P-EBT rules look at age requirements and P-EBT notices do not list Approved or Denied individuals, it is okay to run EDBC and let KEES deny the adult for Failed Age Requirement.
KEES ran an automated batch job the weekend of 7/25 to issue P-EBT benefits on Medical cases that had children verified as eligible for P-EBT but did not have a usable Non-Medical case number. If staff find there is an eligible child in the home that was left off the determination they should send a ticket to the KEES Help Desk. DCF staff should not attempt to add the child or run EDBC.
Include the following information in the KEES Help Desk ticket:
Short Description: Add P-EBT Child to Medical Case.
Description: Include the child(ren)’s name and client ID.
DCF Processing Deadlines – Year 2020 can be found on the DCF Intranet under Policy and Procedures.
Call Center Phone Number: 844-723-5337
KEES Help Desk Email: KEES.HelpDesk@ks.gov
KEES Tier 1 Email (Access Issues Only): KEES.Tier1@ks.gov
KEES Repository KEES User Manual - Medical KEES User Manual - Non-Medical
The information contained in the KEES Dispatch is for internal use only.