Thursday 9/14: 6am – 9pm
Friday 9/15: 6am – 8pm
Saturday 9/16: Unavailable
Sunday 9/17: 6am – Monday 8pm
Help Desk has noticed that with the increase of adjusting the CE End Dates to accommodate the Review workarounds, the Adjustment Reason being used is Help Desk Adjustment. It is important to select the appropriate reason; please use Change in Circumstance from now on. Help Desk staff ONLY are to use Help Desk Adjustment.
The Continuous Eligibility Adjustment reasons can be found in the KEES User Manual under Family Medical > Continuous Eligibility Adjustment Reasons if staff need an explanation of what reason to use and when it’s appropriate to use.
KDHE Processing Deadlines for FY 2024 has been updated and can be found on the KEES Repository under Other Helpful Information.
DCF Processing Deadlines – Year 2023 have been updated and can be found on the DCF Intranet under Policy and Procedures and in the KEES Non-Medical User Manual.
The PPS Payment Schedule for FY 2024 has been updated in the KEES Non-Medical User Manual.
Call Center Phone Number: 844-723-5337
KEES Help Desk Email: KEES.HelpDesk@ks.gov
KEES Tier 1 Email (Access Issues Only): KEES.Tier1@ks.gov
KEES Repository KEES User Manual - Medical KEES User Manual - Non-Medical
The information contained in the KEES Dispatch is for internal use only.