Friday 10/13: 6am – 8pm
Saturday 10/14: Unavailable
Sunday 10/15: 6am – Monday 9pm
When staff are reviewing their system generated Approval Notices for accuracy and see that there is incorrect information, they need to send a KEES Help Desk ticket with a copy of the notice or screenshot of the incorrect information attached, before deleting and sending a Manual Notice.
All notices need to be reviewed for accuracy before being sent to consumers.
KDHE Processing Deadlines for FY 2024 has been updated and can be found on the KEES Repository under Other Helpful Information.
The LIEAP Discontinuance Batch is running this weekend for the 2023 LIEAP Season. Program blocks will be discontinued with an effective date of 11/1/2023. LIEAP Program Blocks do not have to be active to issue benefits, so staff do not need to rescind the program block for the benefits to be paid on cases that are still being corrected.
In addition, the messaging below will be added to the DCF Self-Service Portal (SSP) and Amazon Connect.
SSP Messaging
The online application for the Low Income Energy Assistance Program (LIEAP) will be available from Monday, December 18, 2023 at 8am CST through Friday, March 29, 2024 at 5pm CST.
Amazon Connect Messaging
You can start applying for the Low Income Energy Assistance Program (LIEAP) for help with your home heating costs on Monday, December 18, 2023 at 8am. Applications will be accepted through 5pm on Friday, March 29, 2024.
DCF Processing Deadlines – Year 2023 have been updated and can be found on the DCF Intranet under Policy and Procedures and in the KEES Non-Medical User Manual.
The PPS Payment Schedule for FY 2024 has been updated in the KEES Non-Medical User Manual.
Call Center Phone Number: 844-723-5337
KEES Help Desk Email: KEES.HelpDesk@ks.gov
KEES Tier 1 Email (Access Issues Only): KEES.Tier1@ks.gov
KEES Repository KEES User Manual - Medical KEES User Manual - Non-Medical
The information contained in the KEES Dispatch is for internal use only.