Monday 11/6: 6am Sunday – 9pm
Tuesday 11/7: 6am – 8pm
Wednesday 11/8: 6am – 8pm
Thursday 11/9: 6am – 8pm
Friday 11/10: 6am – 8pm
Saturday 11/11: 3pm – 9pm
Sunday 11/12: 6am – Monday 8pm
The KEES Help Desk has received reports of duplicate penalty records. Please note that once the premium has been paid, or the penalty period has been served, a subsequent record for the same penalty period will be created to show the updated status, as shown below. This is not a duplicate penalty record. The types of delinquency status are:
Active – Consumer is still within the 3 months period.
Negated – Consumer paid the premium before the start date of the penalty period, or the individual is approved and received Medicaid coverage for all months of the penalty period.
Shortened – Consumer paid the premium after the start of the penalty period but before the end of the penalty period, or the individual is approved and receives Medical coverage for any month after the start of the penalty period but before the end of the penalty period.
Served – The penalty period has been served without any payment made.
KDHE Processing Deadlines for FY 2024 has been updated and can be found on the KEES Repository under Other Helpful Information.
DCF Processing Deadlines – Year 2023 have been updated and can be found on the DCF Intranet under Policy and Procedures and in the KEES Non-Medical User Manual.
The PPS Payment Schedule for FY 2024 has been updated in the KEES Non-Medical User Manual.
Call Center Phone Number: 844-723-5337
KEES Help Desk Email: KEES.HelpDesk@ks.gov
KEES Tier 1 Email (Access Issues Only): KEES.Tier1@ks.gov
KEES Repository KEES User Manual - Medical KEES User Manual - Non-Medical
The information contained in the KEES Dispatch is for internal use only.