Friday 11/13: 6am – 8pm
Saturday 11/14: 6am – 9pm
Sunday 11/15: Unavailable
Users may see an email from ‘noreply’ with a Subject line of DEV KEES Account - DO NOT DELETE. This was sent in error and we are sending out an email to those individuals to ignore the email. This was done as part of testing but went to users inadvertently instead of only to select test users. Please ignore the email.
The Buy In Deletion Report will be available to eligibility staff on the 10th of November. Due to the Thanksgiving holiday, the Buy In file will be sent to CMS early on the morning of the 18th. The Buy In Deletion report that is received on 11/10/2020 will include all cases that lost eligibility 9/30/2020.
The removal of the deletion records by Gainwell will need to be completed by 5:00 PM on 11/17/2020. Any cases that need the deletion removed from the CMS file, will need to have an email sent to the Gainwell Buy In team no later than 2:00 PM on 11/17/2020 so they can be manually processed by the 5:00 PM deadline. The requests can be sent on a daily basis as the report is worked. Gainwell cannot guarantee that the manual processing will be completed before the CMS file is sent if the manual deletion requests are received after 2:00 PM on 11/17/2020.
If a deletion was manually removed from the CMS file last month, and the eligibility for that member is still not up to date in the MMIS at the point the deletion file is sent to CMS this month, that deletion will go to CMS even though that member is only listed on the Buy In Deletion report once.
If a new buy in case is being approved on or between 11/10/2020 and 11/17/2020 and qualifies for immediate buy in, please send an email to the buy in team no later than 5:00 PM on 11/17/2020 so it can be considered for manual accretion to CMS on the file. The member must be known to the MMIS to be manually added to the buy in file. ksxix-buyin@dxc.com
Final KDHE Processing Deadlines - Fiscal Year 2021 has been updated and can be found on the KEES Repository under Other Helpful Information.
DCF Processing Deadlines – Year 2021 have been updated and can be found on the DCF Intranet under Policy and Procedures and in the KEES Non-Medical User Manual.
An Emergency Allotment Issuance for October Food Assistance households will be sent to the EBT provider (FIS) this weekend and available to consumers starting Saturday, 11/21/2020. The staggered issuance chart is below for your reference.
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If the clients last name starts with: |
The consumer will get their benefits after 6:00am on the: |
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A or B C or D E, F, or G H, I or J K or L M N, O, P, Q or R S T, U or V W, X, Y or Z |
11/21/2020 11/22/2020 11/23/2020 11/24/2020 11/25/2020 11/26/2020 11/27/2020 11/28/2020 11/29/2020 11/30/2020 |
Call Center Phone Number: 844-723-5337
KEES Help Desk Email: KEES.HelpDesk@ks.gov
KEES Tier 1 Email (Access Issues Only): KEES.Tier1@ks.gov
KEES Repository KEES User Manual - Medical KEES User Manual - Non-Medical
The information contained in the KEES Dispatch is for internal use only.