|
Date |
KEES Available Hours |
EATSS Available Hours |
CSS Available Hours |
|
Thursday, November 21, 2024 |
6am to 8pm (DCF IRs – Jan.) |
7am to 8pm |
7am to 8pm |
|
Friday, November 22, 2024 |
6am to 8pm |
7am to 8pm |
7am to 8pm |
|
Saturday, November 23, 2024 |
6am to 9pm |
7am to 7pm |
7am to 3pm |
|
Sunday, November 24, 2024 |
6pm to 8pm Monday (System Patching) |
12pm to 7pm |
Not available |
|
Monday, November 25, 2024 |
6pm Sunday to 8pm |
7am to 8pm |
7am to 8pm |
|
Tuesday, November 26, 2024 |
6am to 9pm |
7am to 8pm |
7am to 8pm |
|
Wednesday, November 27, 2024 |
6am to 9pm |
7am to 8pm |
7am to 8pm |
|
Thursday, November 28, 2024* |
6am to 9pm Saturday |
Not available |
Not available |
|
Friday, November 29, 2024* |
6am Thursday to 9pm Saturday |
Not available |
Not available |
|
Saturday, November 30, 2024 |
6am to 9pm |
7am to 7pm |
7am to 3pm |
|
Sunday, December 1, 2024 |
6am to 8pm Monday |
12pm to 7pm |
Not available |
|
Monday, December 2, 2024 |
6am Sunday to 8pm |
7am to 8pm |
7am to 8pm |
|
Tuesday, December 3, 2024 |
6am to 8pm (TALX) |
7am to 8pm |
7am to 8pm |
|
Wednesday, December 4, 2024 |
6am to 9pm |
7am to 8pm |
7am to 8pm |
|
Thursday, December 5, 2024 |
6am to 9pm |
7am to 8pm |
7am to 8pm |
|
Friday, December 6, 2024 |
6am to 8pm (Medical Reviews – Jan.) |
7am to 8pm |
7am to 8pm |
|
Saturday, December 7, 2024 |
12pm to 9pm (December KEES Release) |
7am to 7pm |
7am to 3pm |
|
Sunday, December 8, 2024 |
6am to 8pm Monday |
12pm to 7pm |
Not available |
|
Monday, December 9, 2024 |
6am Sunday to 9pm |
7am to 8pm |
7am to 8pm |
*State Holiday
Please ensure staff are using the updated KEES Issue Template when submitting issues to the KEES Help Desk. Both the Medical and Non-Medical Issue Templates can be found on the KEES Repository. If you have an older version of the template saved on your desktop, please remove it, and save the appropriate template.
Visit the KEES Repository often to ensure you are using the most recent version of the KEES Issue Template. In addition, the September 23, 2024 KEES Dispatch included instructions for submitting tickets.
WA587 - Determine TMD When CTM Continued Past CE Date has been added back to the KEES User Manual. If you received one of the workarounds from kdhe.EligibilityBAs@ks.gov, please delete your saved copy from your computer.
The following workarounds have been retired from the KEES User Manual:
WA656 May 2022 Release Medical EDBC Override for PHE
WA448 Cuban Haitian Entrant Work Around 1.31.2024
WA492 PA Not Displaying as Casehead
WA593 Ukraine Refugee / Afghan Evacuees Eligibility
WA537 Creating PMDT Tasks
WA561 Verify SSN Through the Federal Health Hub when Citizenship and ID is Verified or Exempt
WA562 Consumer Receiving SSI Medical Receives MSP/LMB in Error
WA659 Health Insurance Premiums (any type) not being pulled into Medically Needy Spenddowns
WA551 Secondary Motor Vehicle Not Counted in EDBC
WA655 Invalid RMT Combo for PPS-AGO
WA615 Working Healthy Recipient Request to Add Work/Work Case Maintenance
KDHE Processing Deadlines for FY 2025 can be found on the KEES Repository under Other Helpful Information.
The KanCare Proactive Communication Schedule is available on the KEES Repository under KDHE Communications. The calendar has been updated on 09/20/2024 to include the months of 09/2024 through 08/2025.
The DCF Processing Deadlines – Year 2025 can be found on the DCF Intranet under Policy and Procedures and in the KEES Non-Medical User Manual.
The PPS Payment Schedule for FY 2025 can be found in the KEES Non-Medical User Manual.
Call Center Phone Number: 844-723-5337
KEES Help Desk Email: KEES.HelpDesk@ks.gov
KEES Tier 1 Email (Access Issues Only): KEES.Tier1@ks.gov
KEES Repository KEES User Manual - Medical KEES User Manual - Non-Medical
The information contained in the KEES Dispatch is for internal use only.