Saturday 12/14: 8am-8pm
Sunday 12/15: 12pm-6pm
The KEES Help Desk has received a few reports that the eApp Status is no longer updating to Accepted after EDBC has been Accepted/Saved. We are asking staff to watch this over the next couple of days and submit a ticket to the KEES Help Desk if you see this issue occurring. As a reminder, if you have multiple eApps In Progress, only one is expected to update to Accepted. Please include the eApp number that you expected to update to Accepted in the ticket.
This is a reminder that all duplicate KEES Client IDs need to be submitted to the KEES Help Desk for linking. Staff should not attempt to determine which ID is the Primary in order to process a request faster. Please submit the duplicates to the KEES Help Desk so that they may be properly linked before the request is processed.
The Buy In Deletion Report will be available to eligibility staff on the 6th of December. Due to the Christmas holiday, the Buy In file will be sent to CMS early on the morning of the 11th. This means the Buy In Deletion Report will need to be completed by 5:00 PM on December 10, 2019. Any cases newly authorized between the 6th and the 10th that qualify for immediate buy in, or cases that need the deletion to be removed from the CMS file, will need to have an email sent to the DXC Buy In team no later than 2:00 PM on the 10th so they can be manually processed. ksxix-buyin@dxc.com
KDHE Processing Deadlines - Fiscal Year 2020 can be found on the KEES Repository under Other Helpful Information.
DCF Processing Deadlines – Year 2020 can be found on the DCF Intranet under Policy and Procedures.
Call Center Phone Number: 844-723-5337
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The information contained in the KEES Dispatch is for internal use only.